Forum Discussion
mkglish
4 years agoFreshman
treasurydirect.gov not accessable on Hughesnet
When I try to access treasurydirect.gov using Hughesnet I get this error. Secure Connection Failed An error occurred during a connection to www.treasurydirect.gov. PR_CONNECT_RESET_ERROR Went to a loc...
- 4 years ago
Hello all,
We've made network adjustments to account for how the Treasury Direct site is configured, so all can access the site normally without any need for workarounds. Thank you for bringing this to our attention!
-Liz
Remy
4 years agoModerator
mkglish,
Thanks for reaching out, and welcome to the Community! We strongly recommend power cycling your modem by unplugging it from the power supply, and leaving it unplugged for at least a minute before reconnecting. This has resolved known treasurydirect.gov issues in the past. Please let us know if this resolves the issue!
Thanks,
Remy
- mkglish4 years agoFreshmanAs requested I Unplugged modem, let sit for 5 minutes, plugged back in. No joy. Problem still exists. No change in error message. "Secure Connection Failed An error occurred during a connection to www.treasurydirect.gov. PR_CONNECT_RESET_ERROR" Your help on resolving this will be appreciated. Mike Glish
- mkglish4 years agoFreshmanAlso, I saw a workaround to this problem by disabling Web Acceleration. My modem has Web acceleration shown as not supported so I can't try that workaround. Just an FYI. Mike Glish .
- mkglish4 years agoFreshmanI tried the suggested power the modem off/on. No change , I am still unable to connect to treasurydirect.gov. Hughesnet appears to be ignoring fixing this problem or even acknowledging it is their problem. I'll take this inaction as their indication I should just find a new ISP. For the record here is the error message I receive. "Secure Connection Failed An error occurred during a connection to www.treasurydirect.gov. PR_CONNECT_RESET_ERROR"
- maratsade4 years agoDistinguished Professor IV
Mike, it's not a HughesNet issue. Running a tracert shows that the problem is with a CenturyLink server in LA, not with HughesNet. When you use a VPN you bypass that server.
- mkglish4 years agoFreshmanThank you for your response. Since I have no contract with CenturyLink who may be part of the problem the resolution still must lie with Hughhesnet who contracts with Centurylink. If Hughesnet has a supplier problem then it is their (Hughesnet) responsibility to get it fixed. Again thanks for the information. That may explain why once in the past weeks my connection to treasurydirect.gov worked for a single day. I'm going to guess I was switched to a different ground station which connected to an alternate Internet backbone. Always interesting to see where my "local" walmart, Lowes, Homedeport... comes up day to day as my earth station link moves about the country. I'm also guessing that the power the modem down/up can cause the assignment of earth stations to change thus "fixing" my problem until I get switched back to a earth station with the problem. Dear Hughesnet - please just fix this problem. I really don't want to have to switch ISPs.
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