Forum Discussion
Unable to download Win 10 Updates from Microsoft
Well, here's the bad and the good. After another long session with tech support, the guy finally admitted (can you believe it?) that they don't know why Gen4 won't download Win10 updates and they have no idea how to fix it!! So after all is said and done, based on the fact that several of you on this board have upgraded to Gen5 to solve the problem, I decided to bite the bullet and try it also.
Great News- now it works like it should- a 350Mb windows cumulative update file from the microsoft catalogue downloads in less than a minute. Now bear in mind, the only thing the upgrade installer had to do was point the dish at the new satellite and activate it. I already had the HT2000 modem from previous attempt to make Gen4 work. The only thing that changed in my whole system was the new satellite. So the problem undoubtably lies somewhere with the old Sat--ES17. And either they don't have enough customers complaining or they really can't fix it.
I really appreciate those of you responding to my post and hope all this can help someone else. I feel sure there are other users that are not aware they have the problem. As for the upgrade itself, the new system really is much better and well worth the small increase in price.
Well, here's the bad and the good. After another long session with tech support, the guy finally admitted (can you believe it?) that they don't know why Gen4 won't download Win10 updates and they have no idea how to fix it!! So after all is said and done, based on the fact that several of you on this board have upgraded to Gen5 to solve the problem, I decided to bite the bullet and try it also.
Great News- now it works like it should- a 350Mb windows cumulative update file from the microsoft catalogue downloads in less than a minute. Now bear in mind, the only thing the upgrade installer had to do was point the dish at the new satellite and activate it. I already had the HT2000 modem from previous attempt to make Gen4 work. The only thing that changed in my whole system was the new satellite. So the problem undoubtably lies somewhere with the old Sat--ES17. And either they don't have enough customers complaining or they really can't fix it.
I really appreciate those of you responding to my post and hope all this can help someone else. I feel sure there are other users that are not aware they have the problem. As for the upgrade itself, the new system really is much better and well worth the small increase in price.
When I had my Legacy plan (HN9000 modem on the Spaceway 3 Satellite) Windows Updates would download but very slowly, they would download a few seconds and stop for about 30 seconds to a min, only downloading a few MBs at a time. Would take hours just to download updates, Let alone a full Windows 10 download lucky if it finished within the 5 hour unlimited usage time frame that I had some times would have to pause or turn on Metered Connection to have the download stop and hope it continues the next night.
I upgraded to Gen5 for the faster speeds and to be able to use the internet after going over my data limit (with my old plan I had 375 MB of data per day and if that was used there was no access to internet). I was amazed as to how fast Windows Updates now download using Gen5.
I think its the higher delay that causes the problems, Microsoft must have their servers set real low. The slightly lower delay with Gen5 makes a BIG difference. I think these problems should be taken to Microsoft instead of HughesNet... (I dont blame Gen4 or ES-17 - being I had the problem with Spaceway 3 as well).
