Forum Discussion
Unable to log into email system
Good morning folks,
Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!
-Liz
-When did you first notice this issue?
Last Friday October 29th. All the emails weren't working but on Monday three email accounts started working but our primary email still won't download keeps telling incorrect password.
-Which mail client are you using?
Microsoft Live Mail
-Is this happening on multiple devices?
We only use our main desktop to download the emails
-Can you access your email via webmail? (Meaning, by clicking the MY EMAIL link in the top right corner of this website, bypassing your email client.)
Yes we can access our emails via webmail - that is how I tested the password to see if it is still correct.
-Private message me which e-mail addresses are currently affected.
halldcaz_1 is the one we cannot download.
Thank you for your understanding
Don
we use outlook on PCs, and Mail on Macintoshes. All accounts went down. we were able to use webmai
Same problems on both. Started last Friday. working now.
