Forum Discussion

udanwudeligv's avatar
udanwudeligv
Junior
7 years ago

Unaccountable data usage-hate to sound like a broken record but...

We've been down the "where'd my data go" rabbit hole many times. We turn ipads off, disconnect wifi from computers and put them to sleep etc. when we go to bed. We don't have phones, don't use icloud...
Data Management
  • udanwudeligv's avatar
    udanwudeligv
    7 years ago

    No our DVD player is not hooked to anything-it's old-school (gosh I love old-school!) 

    But this morning when I got up I had no internet (funny that) so I called and after working on it a bit and getting it back on, I then addressed the data drain issue. 
    She made sure I was saying it was not my drain and eventually gave me 1GB back (out of the 1.7GB I lost) so that's good enough. 
    All I can say is I will be paying closer attention to being 110% sure everything is totally off every night and screen capturing before I go to bed, and monitoring during the day-including that old antiquated hourly usage meter. For what we all pay, I'm not going to ignore those kinds of drains...
    Thanks everyone...

GabeU's avatar
GabeU
Distinguished Professor IV

udanwudeligv

 

First, if by the hourly meter you are referring to the old site that shows data usage by the hour, I'm not really sure, but I do know this site is not recommended for monitoring your data usage and isn't counted on as reliable.  It's specifically designed for the older legacy systems.  I do believe that the time is supposed to be in Eastern, though.  

 

The SCC data readings are in mostly in real time, as in it can take a few seconds for it to catch up.  It's the same with the Usage Meter, and the MyAccount site.  None of them are right to the second, but they usually catch up after a few seconds.  The best thing to do is refresh the data readings, like on the myAccount site, or refresh the webpage itself, to get the most current readings.  Again, though, they can still be a few seconds behind.  

 

Is it possible that one or more of your devices aren't getting a good WiFi signal?  I ask this because, chances are something legitimately used the data, but the data used can be increased if the signal isn't very good.  The devices will keep trying to the request the information, and if they don't get all of it, they'll ask again, over and over and over until they do.  

udanwudeligv's avatar
udanwudeligv
Junior
7 years ago

I just tried to reply and was shown a message that my reply was marked as spam, guessing it's because I posted the url to the hourly meter so I'll try to fix that...

This is the hourly site I was looking at:   http  :// customercare.  myhughesnet.  com /frmUsage  .cfm (remove the spaces).
I'm still on Gen 4 because I'm in one of those weird spots Gen5 doesn't reach...
Is that the site that's no longer accurate? Because something ate the data over night, and I can see that drop on the data allowance too...so I know it happened overnight, and everything else on it seems pretty accurate (several instances of odd times to download, etc.) 
Is there an hourly detailed reliable site? Seems fishy to me if they won't provide something that's accurate, or leave the old one up and tell you it's wrong. And the time is definitely the same as mine (PST)...so yeah that's messed up. 

No device is more than 30' from the wifi. My hubby can even get signal in the back yard, behind a building, so no, I don't think that's it. Only 2 computers and 2 tablets (one iPad and one Samsung something) on the premises and the only potential candidate for a data leak was about 20' from the wifi and had been used there (bedroom) for FB before bed...
I do refresh before I recheck the status meter...just watched 1.5 hours of Netflix and it only used .5GB...
It's hard to believe anything would use 1.7GB.

Could the wifi itself use that much? We used to turn it off at night (light pollution) but realized it updates during bonus time but if this was an update it wasn't during bonus time...
Do you know if I called CS at HN would they be able to tell me if it was something they were doing? 
We are just so careful because of this very reason...

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    udanwudeligv

     

    Yep, that's the site.  It may very well be accurate in what's it's showing you.  It's just that, from what I understand, there's no way to guarantee that it is, so they don't recommend using it anymore.  It's definitely handy, though, no doubt.  

     

    You can try calling, but to be honest, I'd rather have one of the reps on here look into it, were it me.  They'll be able to tell if anything looks funny with your system, like the aforementioned WiFi signal and things like that.  The phone reps might be able to do this, but I just see people having much better luck on here.  I personally do, as well.  

     

    I would recommend, though, that if you do want the reps on here to take a look, you don't unplug the modem until they do.  If it's been plugged in since the data usage happened, the logs might be able to help them.  

     

    The reps here are on M-F from approximately 8AM to 5PM EST.  They should reply within a day.  With that said, though, there is one on later than that once in a while as of late.  

    • udanwudeligv's avatar
      udanwudeligv
      Junior
      7 years ago

      No our DVD player is not hooked to anything-it's old-school (gosh I love old-school!) 

      But this morning when I got up I had no internet (funny that) so I called and after working on it a bit and getting it back on, I then addressed the data drain issue. 
      She made sure I was saying it was not my drain and eventually gave me 1GB back (out of the 1.7GB I lost) so that's good enough. 
      All I can say is I will be paying closer attention to being 110% sure everything is totally off every night and screen capturing before I go to bed, and monitoring during the day-including that old antiquated hourly usage meter. For what we all pay, I'm not going to ignore those kinds of drains...
      Thanks everyone...

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago
        udanwudeligv wrote:

        She made sure I was saying it was not my drain and eventually gave me 1GB back (out of the 1.7GB I lost) so that's good enough. 

        That was nice of them to give you 1GB of data.  :)