Forum Discussion
Unaccountable data usage-hate to sound like a broken record but...
We've been down the "where'd my data go" rabbit hole many times. We turn ipads off, disconnect wifi from computers and put them to sleep etc. when we go to bed. We don't have phones, don't use icloud...
No our DVD player is not hooked to anything-it's old-school (gosh I love old-school!)
But this morning when I got up I had no internet (funny that) so I called and after working on it a bit and getting it back on, I then addressed the data drain issue.
She made sure I was saying it was not my drain and eventually gave me 1GB back (out of the 1.7GB I lost) so that's good enough.
All I can say is I will be paying closer attention to being 110% sure everything is totally off every night and screen capturing before I go to bed, and monitoring during the day-including that old antiquated hourly usage meter. For what we all pay, I'm not going to ignore those kinds of drains...
Thanks everyone...
While the modem does check software when it starts, the amount of data used is very minimal. The actual software/firmware updates/upgrades are usually done many months apart. I know you have the HT1100, which I don't have, so I don't know when the last one was done, but I believe the last one for the HT2000W was done about six months ago. And, though I could be wrong about this, when a software/firmware update/upgrade is performed, the data used for such is not deducted from the customer, as the modem is in an update/upgrade state rather than a normal operational state.
If you're seeing the "Software download status" in a state of "Updating" on a regular basis, other than when you first power up the modem, this might be indicative of a problem. I don't want to say that it is for sure, as I'm not 100% positive, but I'm pretty sure you should only be seeing the status of updating at modem startup and during the actual modem software/firmware updates/upgrades, which happens months apart.
