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AJinCA's avatar
AJinCA
Freshman
9 years ago
Solved

Upload speeds recently became extremely slow, but download speeds are fine (Gen 5)

As of Saturday evening (possibly earlier, but that's when I tried to livestream and my stream kept crashing), my upload speeds have been significantly less than 1 Mbps, while my download speeds appea...
Performance
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  • Liz's avatar
    Liz
    9 years ago

    Hi AJinCA,

     

    Got a quick turnaround from the engineer on your case, he suggested a dish repoint so I've dispatched a complimentary tech to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Jul 29, 2017 between 11:00. Call us at 866.347.3292 and reference case #105191153 if you need to reschedule. Please let us know how the site visit goes. 

     

AJinCA's avatar
AJinCA
Freshman
9 years ago

Thanks, Liz!

 

The tech just left. The system thought I was out of data and in FAP (with 6.2 gb left this month), but only my upload was affected by the bug, not download. He got the ghost FAP cleared, and my upload speeds have been restored!

Liz's avatar
Liz
Moderator
9 years ago

Good morning AJinCA,

 

Thank you for this update on your site visit! Glad to hear the tech sorted everything out for you. Drop by the community anytime if you need anything, we're here to help.