Forum Discussion

newtonf's avatar
newtonf
Junior
7 years ago

Very Slow Download after FAP Removed

Hello, I was recently in FAP and it expired yesterday. System Status is now green, but my download speeds range from 500 to 700 kbps ( average around 550). I have rebooted my computer, and the modem ...
Performance
  • newtonf's avatar
    newtonf
    7 years ago

    Hello - this may be my last attempt to deal with this speed issue. I am wasting lots of bandwidth on very slow speed test results, but one more update. 

    1. Since January 3d I have run 61 download speed test on testmy.net between approximatly 6:30 AM and 9:30 PM pacific time (https://testmy.net/quickstats/stanleytpig)
    2. I have "chatted" with Hughesnet support and was promissed that I would receive a call from engineering within 72 hours - it's been five days with no telephone call (case number 108575566)
    3. I was told that I should be able to download at "at least" 60% of 25 Mbps = 15 Mbps
    4. 88 % of all speed tests are less than 15 Mbps and 67% are LESS THAN 5 Mbps
    5. I am using Gen5 with a 30/50 Meg plan and an HT2000W wired modem (although wireless results are the same)
    6. Here is a graphic of my test results:

    Again I ask......

    Would it be possible for one of the talented Hughes Staff that monitors this forum please look into my situation and let me know if there is anything that can be done to provide the service that I am paying for? 

    thank you for any help and reading this request - ciao for now, Skip

  • newtonf's avatar
    newtonf
    7 years ago

    Hello again,

    Nobody from Hughes tech support ever called, or responded to my request on this forum chain. Perhaps everyone was simply busy fixing things, because yesterday and today my download speed has returned to normal (15-30 Mbps).

     

    So I guess I'm all better for the moment and I can close this string.

     

    I will open a new thread if the problem reoccurs.

    ciao for now - Skip

IntoTheWoods's avatar
IntoTheWoods
Junior

Hi Newtonf. We are all pretty much in that boat now. After excellent speeds for the first few months of Gen5, many customers are now reporting evening speeds slower than 1 Mbps. HughesNet has not fully disclosed what is going on (though they have acknowledged some problems in a limited way and say that they are working on it). But the unconfirmed scuttlebutt, based on multiple customers quoting what they were told in calls from "engineers," is that HughesNet has oversold Gen5 and that the load now exceeds the satellite's design capacity. The speeds we see are consistent with that. My evening speeds are ALWAYS 1 Mbps or lower of late, and the best morning speeds are usually around 19Mbps.

 

Please don't give up. It's important that HughesNet customers stick together and demand what we were promised — true broadband.

 

newtonf's avatar
newtonf
Junior
7 years ago

Well that's not cool. I just spent 60 minutes chatting with Hughes support and I was told after running 4 Hughesnet speed tests that I am doing well to be getting 1 Mbps!

 

Can someone in tech support on this forum bump this up please.

Thanks, Skip Newton