Forum Discussion
Very Slow Download after FAP Removed
Hello - this may be my last attempt to deal with this speed issue. I am wasting lots of bandwidth on very slow speed test results, but one more update.
- Since January 3d I have run 61 download speed test on testmy.net between approximatly 6:30 AM and 9:30 PM pacific time (https://testmy.net/quickstats/stanleytpig)
- I have "chatted" with Hughesnet support and was promissed that I would receive a call from engineering within 72 hours - it's been five days with no telephone call (case number 108575566)
- I was told that I should be able to download at "at least" 60% of 25 Mbps = 15 Mbps
- 88 % of all speed tests are less than 15 Mbps and 67% are LESS THAN 5 Mbps
- I am using Gen5 with a 30/50 Meg plan and an HT2000W wired modem (although wireless results are the same)
- Here is a graphic of my test results:
Again I ask......
Would it be possible for one of the talented Hughes Staff that monitors this forum please look into my situation and let me know if there is anything that can be done to provide the service that I am paying for?
thank you for any help and reading this request - ciao for now, Skip
Hello again,
Nobody from Hughes tech support ever called, or responded to my request on this forum chain. Perhaps everyone was simply busy fixing things, because yesterday and today my download speed has returned to normal (15-30 Mbps).
So I guess I'm all better for the moment and I can close this string.
I will open a new thread if the problem reoccurs.
ciao for now - Skip
Hello again Udate – Still REALLY, REALLY slow downloads. It has been 48 hours since chat support said an engineer would call and no call yet (108575566). I have conducted 30 download speed tests using testmy.net in the last three days (https://testmy.net/quickstats/stanleytpig), with the following summarized results:
- 25 tests were between 0.28 and 6.68 Mbps.
- 15 WERE BELOW 1 Mbps.
- Three were greater than 15 Mbps and these were done before 9 AM – after that things are dead slow.
- The average of 30 download tests over three days was 4.2 Mbps.
I am on Gen5 with a 30/50 Meg plan that costs $87/per month. I have been with Hughes since 2001 – that’s 17 years and it would be really nice if someone could fix this problem.
I’ll provide an update as things progress towards a resolution.
Hello - this may be my last attempt to deal with this speed issue. I am wasting lots of bandwidth on very slow speed test results, but one more update.
- Since January 3d I have run 61 download speed test on testmy.net between approximatly 6:30 AM and 9:30 PM pacific time (https://testmy.net/quickstats/stanleytpig)
- I have "chatted" with Hughesnet support and was promissed that I would receive a call from engineering within 72 hours - it's been five days with no telephone call (case number 108575566)
- I was told that I should be able to download at "at least" 60% of 25 Mbps = 15 Mbps
- 88 % of all speed tests are less than 15 Mbps and 67% are LESS THAN 5 Mbps
- I am using Gen5 with a 30/50 Meg plan and an HT2000W wired modem (although wireless results are the same)
- Here is a graphic of my test results:
Again I ask......
Would it be possible for one of the talented Hughes Staff that monitors this forum please look into my situation and let me know if there is anything that can be done to provide the service that I am paying for?
thank you for any help and reading this request - ciao for now, Skip
Hello again,
Nobody from Hughes tech support ever called, or responded to my request on this forum chain. Perhaps everyone was simply busy fixing things, because yesterday and today my download speed has returned to normal (15-30 Mbps).
So I guess I'm all better for the moment and I can close this string.
I will open a new thread if the problem reoccurs.
ciao for now - Skip
