That's an older model that you don't need to send back, thanks for checking!
Hi jdandria,
I'm glad you found the community, thank you for posting. I pulled up your account and see you've already called in and had your case escalated. In the meantime, I noticed in your diagnostics that you have Web Acceleration disabled, and this can affect your browsing experience. Please follow these steps to toggle Web Acceleration back on and try those speed tests again. Let us know once you're done so we can check on your testmy.net history.
Here’s how to toggle Web Acceleration:
You should only disable Web Acceleration as a workaround for specific scenarios - more often than not those scenarios involve accessing a specific site.
For optimal speeds please remember to enable Web Acceleration once you have accessed the website in question.
1. Visit the System Control Center (SCC) http://192.168.0.1 in your web-browser.
2. Click the gray "i" icon at the top to go to Advanced Configuration.
3. Click on "Web Acceleration" in the left side menu bar.
4. Click on "Control" under Web Acceleration sub-menu.
5. Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
Your cooperation, patience, and understanding are much appreciated.
Thanks for the reply Liz. The web acceleration was disabled by Hughes custumer support yesterday. He told me he was disabling to see if my download speeds improved (it didn't). I just assumed he would just turn it back on. I turned web acceleration back on this morning and now I'm paitently waiting for tech support to call me back so we can continue troubleshooting. They told me it could take up to 5 days to get back me to continue trying to solve the problem
Thanks for the clarification jdandria. In the meantime I've sent you a newer modem modem since I noticed you were still on the HT1000. Just wanted to be sure you had an updated modem before doing further troubleshooting. Please let us know how it goes.
Good morning jdandria,
It's been a while since we last heard from you, so we will close this thread. I hope that new modem has been working well for you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.
