Forum Discussion

pcs's avatar
pcs
New Poster
6 years ago

Very Slow internet speeds

As you can see from the speed test below I have very slow internet speed.  I have plenty of data left. Please help.  I takes for ever for some pages to load or to download my email.

 

Speed test

Performance
Slow speed
  • Liz's avatar
    Liz
    6 years ago

    Hi pcs, 

     

    I see it's your first post here, so welcome to the community!

     

    After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, May 8, 2019 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Hi pcs, 

     

    I see it's your first post here, so welcome to the community!

     

    After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, May 8, 2019 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    pcs 

     

    It's likely that the reps here will need you to run some different speed tests to show what sort of speeds you're getting.  The speed testing protocol is on the following page...

     

    https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

     

    The reps may also want to run remote diagnostics on your system to make sure that everything is operating properly, so please be sure to leave your HughesNet equipment plugged in if you normally don't.  The reps are on M-F from approximately 8AM to 5PM EST.  They should reply within a day or so, though it would be a good idea to get some speed tests in using the linked protocol in the meantime.