Video buffering, Slow loading web pages and timing out, Data loss
I have had my service just over a month and I went from crappy slow DSL to worse. I can't watch a video without it buffering every few minutes at the lowest resolution possible and websites will time...
Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message.
There are... a lot of state codes so there can be many reasons why the message will suggest calling in.
I just started service with Hughes 5 days ago....buffering terrible...cannot watch any videos on my TV...I have called Hughes 5 times in four days....each tech does a bunch of stuff and then says it is fixed.... I asked to speak to an supervisor...I told this person that I wanted to cancel Hughes...she said if I do I will be charged $400.00 early cancellation...even though it is a poor system at their end....she then proceeded to do some things to the equipment....she said that if their are winds or rains this will interfere with the video downloading...well yes I do live in Washington State....where it does rain in the winter !!! given that...she did some adjustments and this help with the problem....I still cannot get any on demand selections without terrible buffering....even when I leave it to continue downloading and come back...the same thing happens....so I am left with an less then adequate Hughes Net....oh and did I mention....the installer was over an 1hour late....when he did show....put the Hugfhes Dish right on top of my Dish...(Dish TV) when I told him that I could not use the Dish....he told me that he did not have any equipment to fix it...so I called Dish and they came out the next day and moved their dish ....telling me that the Hufghes net tech should have known better !! So there it is....I am a senior citizen and caregiver to my senior husband who has Cancer and Dementia....believe me this whole stuff is so exhausting..I should have known better and left my orginal systems in place
.................I told this person that I wanted to cancel Hughes...she said if I do I will be charged $400.00 early cancellation...even though it is a poor system at their end....
The way I feel about charging an early termination fee after only five days: Well, they can charge me all they want to -- getting me to pay it is a whole other story.
I suggest starting a new topic here so troubleshooting can be done to figure out what is causing the issue.
BTW, are you turning off, or snoozing, the Video Data Saver when you stream, especially if you're trying to stream in HD?
Also, please keep in mind that streaming is a very data intensive activity, and doing a lot of it can wipe out your monthly allotment of high speed data very quickly.
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buffering, Slow loading web pages and timing out, Data loss","id":"message:108758","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:76703"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:108758"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:108758"},"body@stripHtml({\"truncateLength\":200})":" I have had my service just over a month and I went from crappy slow DSL to worse. I can't watch a video without it buffering every few minutes at the lowest resolution possible and websites will time...","body@stringLength":"984","rawBody":"
I have had my service just over a month and I went from crappy slow DSL to worse. I can't watch a video without it buffering every few minutes at the lowest resolution possible and websites will time out. I wasn't out of data at the time and it doesn't mater the time of day. I have good signal strength and when I do a speed test it will show 20 Mbps or better. I have also tried my laptop that is almost new so it is not loaded down with stuff running in the background and I get the same results. I also have some kind of data loss with computers and wifi turned off and nothing connected to the modem, some days I will loose close to 1 gig of data within a 12 hour time period when no one is home or using the Internet. If I knew Satellite Internet was going to be this bad I would have kept my DSL, at least I could watch videos without them buffering when it worked.
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I have had my service just over a month and I went from crappy slow DSL to worse. I can't watch a video without it buffering every few minutes at the lowest resolution possible and websites will time out. I wasn't out of data at the time and it doesn't mater the time of day. I have good signal strength and when I do a speed test it will show 20 Mbps or better. I have also tried my laptop that is almost new so it is not loaded down with stuff running in the background and I get the same results. I also have some kind of data loss with computers and wifi turned off and nothing connected to the modem, some days I will loose close to 1 gig of data within a 12 hour time period when no one is home or using the Internet. If I knew Satellite Internet was going to be this bad I would have kept my DSL, at least I could watch videos without them buffering when it worked.
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I just started service with Hughes 5 days ago....buffering terrible...cannot watch any videos on my TV...I have called Hughes 5 times in four days....each tech does a bunch of stuff and then says it is fixed.... I asked to speak to an supervisor...I told this person that I wanted to cancel Hughes...she said if I do I will be charged $400.00 early cancellation...even though it is a poor system at their end....she then proceeded to do some things to the equipment....she said that if their are winds or rains this will interfere with the video downloading...well yes I do live in Washington State....where it does rain in the winter !!! given that...she did some adjustments and this help with the problem....I still cannot get any on demand selections without terrible buffering....even when I leave it to continue downloading and come back...the same thing happens....so I am left with an less then adequate Hughes Net....oh and did I mention....the installer was over an 1hour late....when he did show....put the Hugfhes Dish right on top of my Dish...(Dish TV) when I told him that I could not use the Dish....he told me that he did not have any equipment to fix it...so I called Dish and they came out the next day and moved their dish ....telling me that the Hufghes net tech should have known better !! So there it is....I am a senior citizen and caregiver to my senior husband who has Cancer and Dementia....believe me this whole stuff is so exhausting..I should have known better and left my orginal systems in place
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I just started service with Hughes 5 days ago....buffering terrible...cannot watch any videos on my TV...I have called Hughes 5 times in four days....each tech does a bunch of stuff and then says it is fixed.... I asked to speak to an supervisor...I told this person that I wanted to cancel Hughes...she said if I do I will be charged $400.00 early cancellation...even though it is a poor system at their end....she then proceeded to do some things to the equipment....she said that if their are winds or rains this will interfere with the video downloading...well yes I do live in Washington State....where it does rain in the winter !!! given that...she did some adjustments and this help with the problem....I still cannot get any on demand selections without terrible buffering....even when I leave it to continue downloading and come back...the same thing happens....so I am left with an less then adequate Hughes Net....oh and did I mention....the installer was over an 1hour late....when he did show....put the Hugfhes Dish right on top of my Dish...(Dish TV) when I told him that I could not use the Dish....he told me that he did not have any equipment to fix it...so I called Dish and they came out the next day and moved their dish ....telling me that the Hufghes net tech should have known better !! So there it is....I am a senior citizen and caregiver to my senior husband who has Cancer and Dementia....believe me this whole stuff is so exhausting..I should have known better and left my orginal systems in place
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Hi kf4ipc,
\n\n
\n\n
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
\n\n
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Video buffering, Slow loading web pages and timing out, Data loss","moderationData":{"__ref":"ModerationData:moderation_data:108806"},"body":"
I hate to say this, but if you want the mods here to look at your system, you should start a new topic and post there.
.................I told this person that I wanted to cancel Hughes...she said if I do I will be charged $400.00 early cancellation...even though it is a poor system at their end....
The way I feel about charging an early termination fee after only five days: Well, they can charge me all they want to -- getting me to pay it is a whole other story.
I hate to say this, but if you want the mods here to look at your system, you should start a new topic and post there.
wrote:
.................I told this person that I wanted to cancel Hughes...she said if I do I will be charged $400.00 early cancellation...even though it is a poor system at their end....
The way I feel about charging an early termination fee after only five days: Well, they can charge me all they want to -- getting me to pay it is a whole other story.
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I suggest starting a new topic here so troubleshooting can be done to figure out what is causing the issue.
BTW, are you turning off, or snoozing, the Video Data Saver when you stream, especially if you're trying to stream in HD?
Also, please keep in mind that streaming is a very data intensive activity, and doing a lot of it can wipe out your monthly allotment of high speed data very quickly.
I suggest starting a new topic here so troubleshooting can be done to figure out what is causing the issue.
BTW, are you turning off, or snoozing, the Video Data Saver when you stream, especially if you're trying to stream in HD?
Also, please keep in mind that streaming is a very data intensive activity, and doing a lot of it can wipe out your monthly allotment of high speed data very quickly.
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