Forum Discussion
Voice Issues Problems Service
Let me start by saying I understand VOIP has inherent issues, drop outs, echo, poor quality at times, calls dropping etc. What I have been experiencing for the past month is that I lose service for...
Hi onetechy, I haven't heard back from you. I hope everything is well! I'm going to close this thread due to inactivity, but feel free to start a new thread should you have any other questions or concerns we can address!
Thank you.
-Brooke
So far all is normal. My home network has a few access points and a 12 camera security system attached.
Hey onetechy, I hope you haven't had any further issues. Since I haven't heard from you, I'm going to close this thread due to inactivity, but don't hesitate to reach out to us in the future if you ever need assistance!
Thank you.
-Brooke
I experienced loss of phone service August 31st. Did the reset procedure once again. Basically I must check that I have phone service every day. Not very reliable if I have to do this all the time.
I'm sorry to hear that, it sounds like the internet connection is intermittent and causing your phone service to drop. I pulled up your account and see you have a bad alignment currently, so I'm setting you up with a free technician visit to address these concerns. I've placed you on our earliest schedule available and you'll receive either a call or text to confirm your appointment, or you can reschedule if needed.
Let me know how the visit goes and if it improves your service!
-Brooke
Update - Service Tech came today and did a realignment he indicated it was definitely needed, so lets see how that works out. Thanks Brooke! Will give another update if all goes well in the coming week.
