Forum Discussion

Susan_H's avatar
Susan_H
New Poster
6 years ago

Voice Issues Problems Service

I have followed all of the instructions and entered the SAN, MAC and Zip code only to get "Your order cannot be processed at this time. Error 004. Please call Customer Care". I don't have a phone. I ...
no service
  • Amanda's avatar
    Amanda
    6 years ago

    Hello Susan,

     

    Welcome to our community and thank you for your post. I have located your account and will see what is causing the error. I appreciate your patience.

     

    Thank you,

    Amanda

  • Amanda's avatar
    Amanda
    6 years ago

    Hi Susan,

     

    After looking through the account and orders, it looks like the service was successfully activated this morning. Can you plug a phone into your Voice ATA and check for a dialtone?

     

    -Amanda

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

Susan, the Hughesnet reps on this site will likely investigate and help you with this. They're usually on 9-5 M-F.  Give them some time to get back to you --  sometimes it takes a business day or two.