Gen 4 gaming no problem other than latency, but Gen 5? Forget about it, no way, no how
Some years ago, an EMT vehicle backed over and destroyed my Hughes dish. The next morning I called my trusty tech company, and the first thing he asked me was if the coax was damaged, and next if h...
Yes, there is DC power supplied by the modem going through the coax to power the radio on the dish. Under certain situations the modem can be damaged if the power is shorted out. There are protections built in but they don't always work.
Given the behavior of my tech guy I would guess that they seldom work, because he was absolutely sure that I was going to need a new modem.
There's obviously a lot more happening on that one piece of coax than I ever thought there would be. BTW I hate coax. The first computer network I worked with, was coax run overhead on already existing poles. It was an absolute nightmare to keep working. After we had done about everything that we could think of to try to fix it. I told my supervisor the only thing we could to do now was to change all the poles. :>)>
We are very sorry that you have had such a poor experience and would like the opportunity to make it right. Please allow me some time to look into your account, investigate what happened and where we went wrong. We can use this to ensure our agents are providing the correct information.
I am sure that we can come to a resolution that works for you and will reply back with more information once I have done the research.
I see that during all these changes, our agents did not realize that certain promotions they were offering were not available any longer. What we will do in that regard is ensure that those agents and their team are re-educated on our offers and where to look for the latest offers so this does not happen again.
If you are okay with the option, I'd like to price match you as close as possible to your original quote of $40 including the invoice fee. Please let me know and I will send you a private message with a confirmation number and documentation for your records.
I feel your pain. My salesperson lied to me as well, but mine was in regard to data useage. I wanted to be sure I could still function at the reduced speed once my plan ran out, in the event that happened. Well, it happened, and within a matter of a few days. Now, I get less than 1MB down. I can't stream, VPN, or make voice calls on my cell phone with that junk. I would prefer to switch back to DSL. At least the speed doesn't get cut. It was about half as fast, but at least it was consistent. Customer service couldn't do anything for me, and suggested that I just need to change my behavior to make the product work for me. Really? I had hoped some sort of satisfaction gurantee would have applied, but it does not. I asked them to just come get my equipment, and I'd switch back, but they told me it would be $400 to cancel my service. This was within 3 weeks of getting the crap service. But there's another lie. When explaining everything to me, I was told it was up to $200 for early termination. At this point, I would gladly pay $200 to get out of this junk. I hate it, and won't ever recommend it to anyone.
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don't fry your modem.","id":"message:109820","revisionNum":1,"repliesCount":27,"author":{"__ref":"User:user:64574"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:109820"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:109820"},"body@stripHtml({\"truncateLength\":200})":" Some years ago, an EMT vehicle backed over and destroyed my Hughes dish. The next morning I called my trusty tech company, and the first thing he asked me was if the coax was damaged, and next if h...","body@stringLength":"1450","rawBody":"
Some years ago, an EMT vehicle backed over and destroyed my Hughes dish. The next morning I called my trusty tech company, and the first thing he asked me was if the coax was damaged, and next if had I cut the power to the modem.
I didn't discover that the coax was broken until the next morning, and I hadn't powered down the modem for all of that time. He said that with all the rain we had that night, that the modem was probably fried, so he would make sure that the tech he sent brought a new modem with him, and for me to unplug the modem at once, even though it was probably too late by now.
He was right, the modem was fried.
I knew that coax was designed to carry extremely weak signals, and I didn't think there was enough power available to cause any damage. Looking back now, I think it was probably the transmit signal to the dish that probably had enough power to do the damage, and the water on the broken end of the coax caused a short on the transmit circuit of the modem. At least, that's my theory.
I suspect that this may be true for the newer generation modems also. I'm going to play it safe from now on, and if anything ever happens to my dish again, I'm going to immediately cut the power to the modem.
PREJUDICE, n. A vagrant opinion without visible means of support. The Devil's Dictionary
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Given the behavior of my tech guy I would guess that they seldom work, because he was absolutely sure that I was going to need a new modem.
People often say that about me when I suggest they buy new stuff...oh...erm...I will just be over here looking at my tractor pics....
","body@stringLength":"1512","rawBody":"
wrote:
Given the behavior of my tech guy I would guess that they seldom work, because he was absolutely sure that I was going to need a new modem.
People often say that about me when I suggest they buy new stuff...oh...erm...I will just be over here looking at my tractor pics....
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Yes, there is DC power supplied by the modem going through the coax to power the radio on the dish. Under certain situations the modem can be damaged if the power is shorted out. There are protections built in but they don't always work.
Also one reason we say to power down the modem from the wall receptacle, not the plug on the back of the modem.
Yes, there is DC power supplied by the modem going through the coax to power the radio on the dish. Under certain situations the modem can be damaged if the power is shorted out. There are protections built in but they don't always work.
Also one reason we say to power down the modem from the wall receptacle, not the plug on the back of the modem.
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Yes, there is DC power supplied by the modem going through the coax to power the radio on the dish. Under certain situations the modem can be damaged if the power is shorted out. There are protections built in but they don't always work.
Given the behavior of my tech guy I would guess that they seldom work, because he was absolutely sure that I was going to need a new modem.
There's obviously a lot more happening on that one piece of coax than I ever thought there would be. BTW I hate coax. The first computer network I worked with, was coax run overhead on already existing poles. It was an absolute nightmare to keep working. After we had done about everything that we could think of to try to fix it. I told my supervisor the only thing we could to do now was to change all the poles. :>)>
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Yes, there is DC power supplied by the modem going through the coax to power the radio on the dish. Under certain situations the modem can be damaged if the power is shorted out. There are protections built in but they don't always work.
Given the behavior of my tech guy I would guess that they seldom work, because he was absolutely sure that I was going to need a new modem.
There's obviously a lot more happening on that one piece of coax than I ever thought there would be. BTW I hate coax. The first computer network I worked with, was coax run overhead on already existing poles. It was an absolute nightmare to keep working. After we had done about everything that we could think of to try to fix it. I told my supervisor the only thing we could to do now was to change all the poles. :>)>
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