Forum Discussion
Why can't I get new router?
I've been a Customer for many years. For the first couple years Hughesnet was great. But over the recent couple years I continue to fight to get good service. My upload and download are sketchy at b...
Hello Vicki63,
Thank you for posting and welcome to the community. I am sorry to hear you have experienced this. It sounds like a new router isn't being provided due this being a range issue. A new router wouldn't fix something like this as distance is the main determining factor. Our WIFI booster will be a much better option as this specifically remedies the range issue. If there are other issues with the system, I can double check by running remote diagnostics. If you would like me to do that please let me know. -Damian
