Forum Discussion

sepmeier's avatar
sepmeier
Sophomore
5 years ago

Wifi drop out

Over the past few days my Hughesnet wifi - both 2 and 5 gigs - has been shutting off / dropping out for 30 seconds - then coming back. No obvious relationship with the high speed data plan being fu...
Dropout
WiFi
  • Liz's avatar
    Liz
    5 years ago

    Hi sepmeier, 

     

    I see it's your first post here, so welcome to the community! I'm sending you a new modem to swap out. You can use the box it comes in to send back your old modem; there should be a return label in the outer pouch. Let me know how the new modem works out for you!

     

    -Liz

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

sepmeier 

 

In the off chance that you don't normally do so, please be sure to keep your modem plugged in so that the reps can run remote diagnostics on it if they deem it necessary.  They also may need some personal information from you in order to locate your account, but they'll ask for it to be given via private message, for which they normally provide a link.  

 

Also, at least for the time being, it would be best to not power cycle or reboot the modem, as this will wipe system logs that may be important in determining the cause of the issue.  

 

Hopefully you'll see a reply from a rep soon.