Thanks for your reply--I have a hard time believing it's alignment since I've had a tech out here 3 times with this same problem and they spent 20 min on the alignment. They replaced the modem, replaced the radio end and same problem. It's out right now in fact-exact same time it went out Monday morning and was out for 3 hrs then magically was ok again and had been fine til right now again. It says uplink error. Goes from Red with codes 12.4.1, it then reassociates, may go green with code 12.1.9....then back to red and that whole repeat process til suddenly it's fine. You say alignment...I hear there is a new dish with slightly different shape....that is the only thing that hasn't been changed--could that be my issue? I need the new dish? Keep in mind, my original update to jupiter was end of December. Worked great without any issues for 3 weeks and now it's been consistent issues since.
I'm new to HN and I've been dealing with this exact same thing from the start. It says were connected without internet just to randomly come back 2+ hours later. Then when I call they say everything looks fine on there end just for hours later it to come back. I've only had this service for 2 days and have had nothing but issues. I hope they figure out what's wrong with your internet!
If they say everything looks fine, it's because it does, at least from their side. That doesn't mean there isn't an issue, though. You may want to start your own ticket by going to https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport, clicking on the blue button labeled +Start a topic, and giving as many details as you can about the issue. A Hughesnet rep will get back to you. You will recognize the reps because they have the letters MOD next to their name.
I am going through the exact same thing!! We've only had service for TWO WEEKS!! I also lose service EVERY night between 2-8 a.m.
