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Paul's avatar
Paul
New Poster
4 years ago

Unable to send e-mail from MS Outlook

I have SMTP, set for auth., Port 587. SSL no. I have called Tech. support twice, first spoke with Cynthia who could not help me, she escalated the trouble and said a tech would respond within 24-48 hours, no one called, that was on 12/18. On 12/28 called again and spoke with James, he went through his script, and still no help. He escalated to the next level and said someone would call me before 6 PM Pacific time, no call. Can anyone here help me? I any Hughesnet people read this, give me a call, you've got my number on TT 134987958, or you should, I gave it to your folks several times. I retired from AT&T with 27 years as a second level manager, 20 of that was in Network Technical Support. We supported Regional, then national then worldwide AT&T customers. We had a world-class organization. If any of my people acted like these folks we would have had a serious discussion of their performance. Hughesnet technical support is FAR from World Class. Paul
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  • Rgilchrist's avatar
    Rgilchrist
    New Poster
    4 years ago

    I also had this issue using Thunderbird. With hn support on the phone, I changed to port 465 and all is working. Hn said that should throw an error.  So they are aware of the issue.

  • MarkJFine's avatar
    MarkJFine
    Professor
    4 years ago

    Try port 465 to send to smtp.hughes.net; port 995 to receive from mail.hughes.net.

    I also assume you meant 'SSL on' instead of 'SSL no', as I think the new email requires SSL.

    • Paul's avatar
      Paul
      New Poster
      4 years ago
      I tried that earlier today, no good, still fails. SSL is set to no, Per HN Tech. Support. I can send mail from Hughes web mail but not from Outlook. And, I can receive mail in Outlook. Thanks for your time and response.
      • MarkJFine's avatar
        MarkJFine
        Professor
        4 years ago

        Those ports should only be valid if SSL is on, and quite frankly, not sure why they would tell you otherwise.

         

        Few email services are operating with non-SSL email access (for good reason), and Hughes recently moved theirs from Senacor to someone who uses Oracle Cloud. Tech Support likely didn't get the memo.