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COVID-19 and HughesNet...

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Freshman

Re: COVID-19 and HughesNet...

So don't do full unlimited? The caps are extremely frustrating. My kids need to do school work, I need to work. We aren't out here trying to watch Netflix, we're trying to do work. I can't avoid the data, there's no rationing or minimizing use, we're doing what we *have* to do, and my throttled internet is blocking that. This is the only internet service option in our area, the --only option--, when we get throttled with 10 more days left in the billing period it's a disaster.

 

The data token screen works like garbage, it's not clear to me what's going on.

 

With the price we pay compared to other internet options in urban areas, I find it unacceptable that I can't work, that my kid's online class materials won't even load. They need to do something with the caps. I get that we can't just slam the gates open, but business as usual is absolutely not adequate.

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Distinguished Professor II

Re: COVID-19 and HughesNet...

They CAN'T.  The bandwidth available through the satellite is very limited and must be shared among all the subscribers.  Satellite internet is NOT like cable internet or other options in urban areas, so no, they can't up the cap. 

Xfinity is offering free hotspots.  See this post, and check to see whether there are hotspots near you. 

 

 

ChrisBaker wrote:

So don't do full unlimited? The caps are extremely frustrating. My kids need to do school work, I need to work. We aren't out here trying to watch Netflix, we're trying to do work. I can't avoid the data, there's no rationing or minimizing use, we're doing what we *have* to do, and my throttled internet is blocking that. This is the only internet service option in our area, the --only option--, when we get throttled with 10 more days left in the billing period it's a disaster.

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Associate Professor

Re: COVID-19 and HughesNet...

It's already starting to show the load at times.

Yesterday afternoon was awful.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor II

Re: COVID-19 and HughesNet...

This morning isn't much better.  

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Freshman

Re: COVID-19 and HughesNet...

They CAN'T what? I did not call for a full lift to the cap. I didn't actually call for any particular action, just something other than clamping down on people who are trying to get through this like anyone else.

We are already sharing the resources. All I had to do is click a silly little data token button and poof, I'm able to work again, back to equally sharing the resources with all the other users.

 

I will suggest an action now, which I'm sure you'll have some reason to disagree with: during work/school hours, it is certainly feasible to not throttle users to a point of unusability. Stop keeping track of bandwidth use during work hours, throttle everyone equally, as needed, to balance the load. In the afternoon/evening, back to whatever you have available on your plan, back to normal operation. If you shred your cap binging season 1 of Breaking Bad on Monday night, then you're SOL for the rest of the billing period -- except during the week during business hours.

Regarding Xfinity, oh heck no I am not near it. Not by 100 miles. You guys saying it's slow today..... after jumping through data token hoops, it's as good as it's ever been for us. Which is to say, just barely adequate to do work.

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Distinguished Professor II

Re: COVID-19 and HughesNet...

"So don't do full unlimited? The caps are extremely frustrating. "

 

They can't do full unlimited. They can't raise the data caps. 

 

Edit: this is what they're doing:  https://community.hughesnet.com/t5/About-the-Community/COVID-19-and-Your-HughesNet-Service/m-p/12066...

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Distinguished Professor IV

Re: COVID-19 and HughesNet...


@MarkJFine wrote:

It's already starting to show the load at times.

Yesterday afternoon was awful.


No doubt.  The impact is already evident.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Distinguished Professor IV

Re: COVID-19 and HughesNet...


@ChrisBaker wrote:

I will suggest an action now, which I'm sure you'll have some reason to disagree with: during work/school hours, it is certainly feasible to not throttle users to a point of unusability. Stop keeping track of bandwidth use during work hours, throttle everyone equally, as needed, to balance the load.  

They aren't throttling users to a point of being nonfunctional.  System load does that.  And wide open availability during the day would have the same affect as the same during any other time... digital traffic jam making it unusable for everyone.  The system doesn't have a throttle to X percent switch.  

 

Options on a system like this are very limited.  They're doing what they can.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Freshman

Re: COVID-19 and HughesNet...

I understand exactly how the technology works.

 

I don't know what kind of experience you have, but when Hughes decides we are out of data, it is absolutely nonfunctional. I can't get a github page to load, pulls and pushes fail and timeout, jira pages won't load.... it's not functional. It goes from barely adequate to effectively nothing. I'm not talking about just during the last few weeks, that's the end of every single month for us. We already can't wait for our contract to run out, carrier pigeons would be more worth the money than this is but I'm not paying a termination fee.

One time, we were throttled because my kids were home for a school holiday and ate up all the cap. I had to drive to a nearby city to get on a McDonald's wifi to push my code for the day. When I'm working from home and the kids are doing school from home, with the current caps in place, we'll hit that point weeks earlier. We've got 10 days in our billing period, we're already completely out.

 

This company charged me money for six months for modem lease while I was not living in my house due to a fire. I view it as the least they could do is ensure I can do my job.

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Freshman

Re: COVID-19 and HughesNet...

Bah, what's the point of bickering with you about it. I don't really care what you think, guess I'm just venting about how unreliable this service has been for us, all along. It's the only aspect of living in a rural area that I dislike, having to resort to this collection of sticks and tinfoil for internet connectivity.