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Failing To Provide Service

Professor

Re: Failing To Provide Service

"doing the same things repeatedly and expecting different results."

 

That's the definition of something..... LOL

 

Highlighted
Freshman

Re: Failing To Provide Service

I rebooted the HT2000W shortly after 8pm 9/2 Eastern time (0000 UT 9/3) and that is when I started to have the issue, so I am not sure if my reboot of the HT2000W was the start for me, or if it was at 0000 UT (8pm EST/6pm MT).

 

@maratsade, did a reboot start the issue for you, or are you on mountain time?

 

I use a batch file to automate grabbing the logs from the HT2000W after it creates them at 0000 UT/8pm Eastern. I then use a spreadsheet graph to look at usage for each device and other numbers from the log, so I can see the SQF bounce all over and lose connection at the gateway after 8pm 9/2.

 SQF.png

 

 

 

 

 

 

graph1.png

 

 

 

 

 

 

 

 

 

 

 

 

Ignore the 50+ Mbps numbers, they are caused when I reboot the HT2000W and the usage accumulators reset back to zero -- the spreadsheet here is treating it as a rollover of 32 bit integers, so in the graph it just creates the illusion of a data usage spike.  This is because I rebooted, and stitched the logs together and is not related to the issue.

 

The dark blue line in the graph for SQF has gone crazy since 8pm 9/2 and when it gets too low connection is lost.

 

Hope this is resolved soon, but I was wondering if others can avoid it by not reseting/rebooting the HT2000W until the fix is in?

 

Professor

Re: Failing To Provide Service

@MrBuster, I'm on Eastern time, and I realized the system was down in the evening, so I don't know exactly when it first went down.  I checked the modem and about 3 lights were out.  I rebooted the modem, and all the lights except System came back on.  This morning (9/3) at around 6:30 am,  System was still out.  I rebooted the modem again, and also restarted the computer, and it was working.  It's still a bit glitchy, though. Sometimes the connection cuts out, then it comes back.   So, for me, the second reboot ended the issue. The first reboot did not. 

Freshman

Re: Failing To Provide Service

@maratsade,

 

Thanks -- since you are eastern time and you first noticed the issue 6:30pm last night (9/2), it is apparent that we started to experiance the issue at different times. The issue did not start for me until I rebooted shortly after 8pm eastern time. From the graphs you can see my performance was excellent before 8pm (except for a short heavy rain at 5pm).

 

The issue causes intermitent connections because the satellite signal strength is all over the place -- so everything is working then when the SQF drifts too low there is a loss of connection for a few seconds while reassociating to the gateway.

 

Under the System Status screen, the 'Satellite Receive Signal Strength' value is the SQF in the log -- do you see your value jumping all over the place, or has it settled down to a constant value for you?

 

Thanks!

 

New Member

Re: Failing To Provide Service

My connection(s) are still all over the place! Obviously, not all affected customers have been restored. I've re-booted numerous times and still can not maintain a connection. I'm in Ohio with sunny blue skies and more than frustrated with Hughes Net performance

 

Associate Professor

Re: Failing To Provide Service

@MrBuster I had sent you a PM...

Anyways, my signal has been ALL over the place since yesterday starting at approximately 8:00PM Eastern.  It seemed stable most the night, but this morning, it's all over.

Freshman

Re: Failing To Provide Service

@C0RR0SIVE,

 

If it started at 8pm eastern for you too, then my rebooting shortly after 8pm was just a coincidence then.  

 

Thanks!

Professor

Re: Failing To Provide Service

They may still be fixing the issue.  It doesn't seem to be a weather related issue, so the weather in Ohio would not impact performance in this case.  Things break, be patient. Hughesnet is working to restore full performance. 

 


My connection(s) are still all over the place! Obviously, not all affected customers have been restored. I've re-booted numerous times and still can not maintain a connection. I'm in Ohio with sunny blue skies and more than frustrated with Hughes Net performance

 


 

Professor

Re: Failing To Provide Service

It varies, and it's affecting performance, but most things can be done just fine at the moment.  Streaming isn't working so well because the system cuts out for nanoseconds and the streaming service doesn't seem to like that. 

 


@MrBuster wrote:

 

Under the System Status screen, the 'Satellite Receive Signal Strength' value is the SQF in the log -- do you see your value jumping all over the place, or has it settled down to a constant value for you?

 

Thanks!

 


 

Associate Professor