Forum Discussion
Failing To Provide Service
We have had HughesNet since May. Since then we have had to call every 10 days or so to "fix our internet" because it was never working properly. Many times we were promised that the issue was resolve...
Assuming the graph is showing ET, I can vouch for the mess at ~12:42. Am on beam 68, but I think that may be irrelevant since it appears to be system-wide.
That said, the SQF may be relative. For example, my usual level is around 104-110, which is generally pretty good. Any full outages I see might be less frequent than someone who has a lower usual SQF because it's easier for them to hit the lower threshhold.
However, I seem to be on a different IPGW ID than I was at 12:42 (either that or my memory is failing me), which means that although a prolonged outage might not have affected me, something was severe enough to trigger re-association with the gateway. It was likely quick enough that I didn't even notice.
Yes, these times are ET, but I was surprised to see any correspondence in the graphs since we are different beams and gateways.
For me SQF is never above 95, but with this issue, it has jumped up above 100 at times but it jumps all over. Even though my SQF is always lower, my performance is really good -- often above 40 Mbps even in "prime time" and I rarely have any drop off with my IPGW ID sometimes going 2 weeks before it changes. Before this issue, it dropped at 5pm because of a very heavy rain -- I usually maintain connection unless is a very heavy downpour.
The unstable SQF is causing a drop off/change of IPGW ID every 30-50 minutes it seems. Mine just changed again at 3:30pm.
Yeah, unless the SQF doesn't go below 70 or so you're not going to see much degradation in overall speed between yourself and the gateway. For the majority, SQFs above that level are acceptable bit error rates, not requiring packet resends. what affects speed at that point is usually the congestion from others pounding the servers at the gateway, thus causing delays. Well, either that or my favorite bugaboo: the upstream provider (Level3), which in my case tends to drive me insane at times by invariably throttling routes to Microsoft and others seemingly at will.
