Forum Discussion
Failing To Provide Service
We have had HughesNet since May. Since then we have had to call every 10 days or so to "fix our internet" because it was never working properly. Many times we were promised that the issue was resolve...
Mark your trolling people. If at any point you had been polite it would likely have dropped. Why do you defend a company making so much money with so many disastisfied customers? We all know the truth is they simply have too many customers and when peak times hit the service becomes non viable for usage for much of anything beyond checking email or maybe glancing at some web sites.
deanwferguson wrote:
Why do you defend a company making so much money with so many disastisfied customers?
HughesNet has well over 1,000,000 customers. Disregarding complaints that are not the fault of HughesNet, and multiple complaints from the same person, the comparison of legitimate complaints to customers is well under 1%.
No service provider is complaint free, and just about all look bad when you only look at sheer numbers of complaints, and especially when you compare to complaints to compliments, which are tipped the way they are due to human nature.
Far too many people expect HughesNet, and satellite internet in general, to be something it isn't. It isn't, and has never claimed to be, for cord cutting.
