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HORRIBLE SERVICE

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Freshman

HORRIBLE SERVICE

id like to start out by saying i only still have hughesnet because of the rediculous price it costs to end the contract. I signed up for service with hughesnet because of the lack of cable internet in my area. However, i have never dealt with such horrid service ij my life. I pay $95 a month for satellite internet (which btw is almost double other providers) , and i cant go one day without issues. I am constantly dealing with loading issues with my cellphone, netflix, amazon prime. Etc. And this is all before i reach my "high speed" cap. I was told to lower my resolution to the lowest setting for streaming shows. I thought I shouldn't have to do that, but at this point, just being able to watch is gonna have to do. Nope, that didnt change anything. The fact that i pay almost 100 dollars a month and i cant barely watch 1 tv show on netflix a night, is beyond rediculous. I would not recommend falling for this companies false advertisement or reviews. Its simply not true.
8 REPLIES 8
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Distinguished Professor II

Knowledge is power

You might benefit from learning about

 

  • how satellite internet works
  • the limitations of satellite internet and how it differs significantly from terrestrial internet (such as cable, fiber, DSL)
  • how latency (both from the satellite and from the internet) affect satellite internet
  • how congestion and traffic affect satellite internet
  • how your own software, hardware, and configurations affect your service
  • how you and your devices use data
  • what false advertising actually is (this would show you that no, HN does not engage in it)
  • how to have realistic expectations regarding what satellite internet can do
  • what the subscriber agreement says, paying particular attention to the disclaimers 
  • that speed and performance are neither promised not guaranteed
  • how little data you can use per day to avoid running out
  • and so much more

 

 

Highlighted
Freshman

Re: Knowledge is power

I am not ignorant as to how satellite service works, nor am i trying to compare it to the speed of cable internet. I am stating that for company that boasts about its service, it has been nothing but horrible for me. And this is before my data cap and ok blue clear skys on a monday morning (for example). There should be no issues, yet there is, every day, no matter the time, no matter the weather.
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Distinguished Professor II

Re: Knowledge is power

"There should be no issues, yet there is, every day, no matter the time, no matter the weather."

 

This reveals that you need to learn more about the limitations of satellite. If you knew how it works and its limitations, you would not make this statement. 

Highlighted
Freshman

Re: Knowledge is power

Oh please do explain!
Because I didnt realize i was paying for a service that wasnt meant to work.
Highlighted
Distinguished Professor II

Re: Knowledge is power

Read the disclaimers included in the subscriber agreement and on the website. Speeds and performance are neither promised nor guaranteed, as they depend on way too many variables, including many that are on your side of the equation. You are paying for a service that works within certain (and somewhat limited) parameters.  You seem to have unrealistic expectations for the service.

 

Since this is a tech support site, why don't you ask for tech support?  Seems silly to pay all that money and not try to maximise your service. For all you know, your dish needs alignment, but if you don't ask for help, you will never find out.  To ask for tech support, go to the tech support section, click on the blue button labeled "start a topic," and explain the issues you are experiencing.  

Highlighted
Freshman

Re: Knowledge is power

So its unrealistic of me to want to stream Netflix? And if you would have read. I did notify them of issues. 3 times. They tell me everything is good and to use lower resolution
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Distinguished Professor IV

Re: HORRIBLE SERVICE

@Jrhill89 

 

So why sign up for an account on a SUPPORT COMMUNITY, with the key word being SUPPORT, to only complain?  You can do that on social media, a blog or wherever else.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted
Distinguished Professor II

Re: Knowledge is power

I get it, you had an underwhelming customer service experience. You probably tried the phone reps,  but you haven't tried here, with the corporate reps (higher tier, direct line to engineer dept., and more). 

 

If you were willing to work with them and troubleshoot, you may find the cause for the rubbish Netflix experience: could be congestion, traffic, latency, Netflix issues with congestion/traffic/latency, could be a weak signal.... could be so many things that troubleshooting and diagnostics would be necessary, and you're in a tech support community with access to corporate reps and corporate engineers. 

 

Why not give it a chance? If they can't help you, then you'd be where you are now, with a crappy Netflix experience. But what if they can help you? 

 

Jrhill89 wrote:
So its unrealistic of me to want to stream Netflix? And if you would have read. I did notify them of issues. 3 times. They tell me everything is good and to use lower resolution