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Some people are never happy

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Professor

Some people are never happy

From the support site of a cable provider, written by a customer who is very unhappy with Internet speeds:

 

"[Company Name]  are frauds and cheats! They promise speeds of 200 Mbps, and I'm getting 120 tops during the evening hours most days. What a ripoff!" 

 

I chuckled. A lot.  

 

 

23 REPLIES 23
Assistant Professor

Re: Some people are never happy

Wow, kinda speechless on that one. Seriously doubt the "promised speeds" part.

Professor

Re: Some people are never happy

I checked the company's website, and as expected, the speeds for the different packages are given as "up to."  There are many complaints on their support site about "bad" speeds -- most of which with screen shots of their speed tests showing at least 50 Mbps.  And definitely, it's not a promise, but users take it to be one, and the flaming ire when the speed dips a bit is both hilarious and sad. 

Assistant Professor

Re: Some people are never happy

Speaking as someone who has been on both sides of the Government Contracting proposal process (both as an evaluator and producer) ...  I would say you'd be surprised at what people read as literal, then believe must be true when it comes to conditional marketing (as well as politics). Somehow I think you already know not to be surprised. Most people have a selective filter to hear what they think benefits them the best.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Professor

Re: Some people are never happy

Oh, I do.  My work has a lot to do with contracts, so I see that all the time.  It's a bit surreal sometimes, isn't it?   What cracked me up was the fact that they're whining over getting 120 Mbps.  Last night I was getting 731 kbps.  A lot of those people, outraged at how their ISP is "deceving" them and "lying" to them, post their speed tests, and from what I've seen, they get at least 50 Mbps at all times.  I guess it's all perspective. LOL 

 

I can't post on those forums because I'm not a customer, but I mentally reply to the posts.

Assistant Professor

Re: Some people are never happy

I am absolutely certain that if everyone would stop pounding the system with trying to stream 4k (yes, someone actually complained his 4k UHD stream wouldn't work - bit my tongue so hard it bled) and who knows with whatever else, we'd all be better off. If it were me I would block a lot more than just port 25 and then just 🤷🏻‍♂️.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Distinguished Professor IV

Re: Some people are never happy


@maratsade wrote:

I can't post on those forums because I'm not a customer, but I mentally reply to the posts.


 

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AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Assistant Professor

Re: Some people are never happy


@MarkJFine wrote:

I am absolutely certain that if everyone would stop pounding the system with trying to stream 4k (yes, someone actually complained his 4k UHD stream wouldn't work - bit my tongue so hard it bled) and who knows with whatever else, we'd all be better off. If it were me I would block a lot more than just port 25 and then just 🤷🏻‍♂️.


I saw that post. Obviously another one who has no clue how much data things use. Will be complaining about how quickly data disappears next. Can not believe anyone tries to stream 4k on limited satellite plans.

Assistant Professor

Re: Some people are never happy

I realize it's marketing suicide, but I would also list all those things that would be banned from use right up front and block every single port related to those things. That way, when they complain a or b doesn't work, you could point to those things and say "we told you, but you signed up anyway, sorry not sorry...".


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Assistant Professor

Re: Some people are never happy

I wouldn't want to lose my low def Netflix capability but is sad there are lots of idiots that should not be allowed to do certain things. Good grief, they don't realize the simple fact that even if they're getting 20-25 mbps speed it is data suicide to stream video at anything above 720p which also eats data quickly. I don't even do 360p much except shorter clips.