Forum Discussion

sli-er_15's avatar
sli-er_15
Sophomore
3 years ago

Tech support in Rural AK nonexistent

When I had equipment problems with my HN7000S I had to work on the equipment myself due to the techs not wanting to come out here because of the cost of travel. I eventually got my connection back up and running after paying for some parts and installing them, along with shipping costs.

Recently, our local USPS PO ordered a dish to be installed a few months ago to run their postal business. The tech that came out to install the dish was told a few times not too install it just above ground because it would be covered up by snow each time a snow storm blew in. The tech said it would be fine on the ground. Well, after a few storms and a lot of shoveling the connection at the USPS office has died and their requests to the HughesNet dealer to come out to fix and move the dish has been getting nothing but excuses to not come out. It will be 1 month next week without an internet connection to run their business which BTW handles about 95% of shipments coming in and out of here. Locals can't buy stamps, money orders, pay for CODs etc. until they get a reliable connection. 


Here are some FB posts from the local postal worker.

 

2/24/22
Sorry, the post office does not have internet access/connection. Therefore, I cannot sell anything that includes taking out going packages and stamps. I have been calling everyday for an update. Hugh's net says they are waiting for a tech "willing" to come out here. Their words. I understand your frustration because I very much am already. If anything, I will update on here if they've found one that willingly wants to come out here.
 
2/28/22
Update on the Post Office internet. Since Hugh's net doesn't want to come out here, we've requested for them to send replacements for the dish even if we'll have no idea how to install anything lol. This is pretty unbelievable but hope we can get it done if they do choose to send the supplies. They will get on with that and get back with us if they choose to do so.
 
2/28/22
Post office coming up with 3 weeks with no internet. Frustrating, we are trying to talk with the company. Now our scanners went to Nome to update everything that we scanned in the past 3 weeks, so now we have to wait for those to come back to work on packages.
We feel so overwhelmed with this issue. I feel your frustration. Thank you to those of you who are kind and understanding. I appreciate those of you who don't blame this situation on us. Hopefully they can get us help soon!!
 
3/4/22
Update on the Post office internet issue.
We call daily and now Hugh's Net says they are waiting for approval from USPS Washington DC to send technician's out here. We get different answers everyday but hopefully this get resolved soon! This is the most frustrating issue we've ever dealt with. Thank you for being patient with us.
 
Hopefully, this will get addressed soon but, with government red tape, it may be a while.
general discussion is not a support area
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    Are there any branches of the post office people can use while this is being resolved?

    • sli-er_15's avatar
      sli-er_15
      Sophomore
      3 years ago

      The closest one is about 35 miles as the crow flies, the next, about 200 miles. No roads in between here and there.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        Yikes. I hope the situation gets resolved soon. 

  • sli-er_15's avatar
    sli-er_15
    Sophomore
    3 years ago

    Well, whoever was supposed to come out to move the dish hasn't yet and the Post Office has had no internet again for the past month.

    "

    8/22/22  post office
    If you are expecting a COD, make sure it's here first then call the company from where you ordered from and if they accept to pay over the phone, you may do so. Have to show proof of purchase either have them call the post office for confirmation or show paperwork of proof.
    1 month with no internet connection once again. Doing everything we can on our end."