Thanks for reaching out! From what I'm seeing, you currently have plenty of data on the account, with about 46 of your monthly 50GB remaining. Your data resets every month on the 12th, so it doesn't seem that your speeds were throttled due to lack of data on the 20th. Is this issue ongoing on a different HughesNet account? In addition, as it is with normal bandwidth, your speeds are split up amongst devices, which could cause the throttle speed for one device to appear lower than it would be otherwise.
While we have no way to determine at this point what your throttle speeds would be, we can definitely look into it once your monthly high-speed data is depleted. The throttle speeds fluctuating are normally due to congestion, and there isn't normally much that is changeable, but once the time comes we can see what we can do. We apologize for the inconveniences, and I hope we can get this resolved and back to the normal 1-3mbps when throttled.
It might help to run a few speed tests at testmy.net to demonstrate what you're seeing. Though it's not really the typical speed issue situation due to it being during the throttle period, I'd still follow the regular instructions, which are...
To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 4MB size upload test file
-space each test in the batch at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please see this site.
The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.
If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
The tests need to be run with a single LAN cable connected device and the WiFi in the HT2000W modem disabled. Do you have the ability to run the tests this way?
If not, you may want to hold off on the testing to see whether the reps will find results from tests run via WiFi suitable.
As Gabe stated, it'd be best for the test to be ran via LAN. If that's a possibility, please run some tests that way, and let us know what the results are! On our end, it seems the modem itself is producing adequate speeds in the high 20's in terms of mbps. We'd like to see if a direct connection produces better speeds, so we can troubleshoot further.