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To help everyone QUICKLY and EFFECTIVELY a TICKET NUMBER or ESN (Serial Number) is REQUIRED. NO SANs.

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Employee

To help everyone QUICKLY and EFFECTIVELY a TICKET NUMBER or ESN (Serial Number) is REQUIRED. NO SANs.

To help everyone QUICKLY and EFFECTIVELY a TICKET NUMBER or ESN (Serial Number) is REQUIRED.  NO SANs.

It would also be nice to add this to each reply as well.
12 REPLIES 12
New Member

Re: To help everyone QUICKLY and EFFECTIVELY a TICKET NUMBER or ESN (Serial Number) is REQUIRED. NO SANs.

Sure, would help Hughes-Net Rep's, if they did  !!
New Member

Re: To help everyone QUICKLY and EFFECTIVELY a TICKET NUMBER or ESN (Serial Number) is REQUIRED. NO SANs.

I think I understand the reasoning behind this, but let me add a "but".

It's been several years since I had the dubious pleasure of interacting with tech support, but from what I read here it seems likely that not much has changed. That is, several hours to get a ticket. It seems to me that this list is a way to avoid the wait (and aggravation).

So, what about a web page that collects the necessary information -- questions that a rep should ask, and a description of the problem. A ticket could be generated and the result posted (optionally!) to the list. Perhaps this could reduce the number of all-caps posts?
New Member

Re: To help everyone QUICKLY and EFFECTIVELY a TICKET NUMBER or ESN (Serial Number) is REQUIRED. NO SANs.

Yeah i remember ,saying san number instead of ESN numbers, Sorry !!
Honorary Alumnus

Re: To help everyone QUICKLY and EFFECTIVELY a TICKET NUMBER or ESN (Serial Number) is REQUIRED. NO SANs.

For those that don't know where to find their ESN:

Open a browser, enter 192.168.0.1  into the address bar:



If ever you have to post a screen shot of something that has your SAN (DSSxxxxxx) in it open the screenshot in an editing program like Microsoft Paint and user the "eraser" or erase your SAN.

Assistant Professor

Re: To help everyone QUICKLY and EFFECTIVELY a TICKET NUMBER or ESN (Serial Number) is REQUIRED. NO SANs.

Lol, sticky. We've been asking for that for a couple years at least.
Moderator

Re: To help everyone QUICKLY and EFFECTIVELY a TICKET NUMBER or ESN (Serial Number) is REQUIRED. NO SANs.

So have we Smiley Happy
Assistant Professor

Re: To help everyone QUICKLY and EFFECTIVELY a TICKET NUMBER or ESN (Serial Number) is REQUIRED. NO SANs.

So Amanda's powers are limited? I'm devastated.  Smiley Happy
Moderator

Re: To help everyone QUICKLY and EFFECTIVELY a TICKET NUMBER or ESN (Serial Number) is REQUIRED. NO SANs.

Our "Easy" button broke.. Guess it's time to order a new one from the satellite fairy !

Jokes aside, we're trying to work on an alternative until GetSatisfaction implements a sticky function.

Amanda
Advanced Tutor

Re: To help everyone QUICKLY and EFFECTIVELY a TICKET NUMBER or ESN (Serial Number) is REQUIRED. NO SANs.

Can they add a notice on the page. So costumers see the notice before they take the screenshot.