I feel this needs to be said....
Hughes is being beat up, because they do not do what their company is in business to do.. COMMUNICATE.
There are MANY of us on GEN5 that have had noting but problems since we switched from 4. Many of us all suffer from evening slow downs and disconnections. Hughes knows there is a problem, but is very poor at communicating that.
They have a call center, but it's not in the US. The people they hire to answer the phone have no ability to help the customer. They can not COMMUNICATE with us, both because of some language barriers, and because their hands are tied and they know it, and they seem as frustraded as us customers.
Our other option is this "community". That's a loose term, because mostly, it's a bunch of upset customers paying for a shoddy service seeking this as a last option of COMMUNICATION. I just can't get over a company asking their custttomers help another customer, especially when most customers have no clue how any of this works...
What we get here, is a bunch of wanna be techs, wasting their time trying to help a company that could care less about COMMUNICATING with their customers. If Hughes cared, there would be more than 2 or 3 company reps who can actually help, considering how many are here complaining.
I have to laugh that Hughes is talking about awards.... The only award I can see giving hughes is the "Lack of Communications" award..
Shame on Hughes!
Can you understanad now why we don't believe a thing we've been told, and why we buck working with Hughes so hard? Hufghes doesn't want to work with us.
We're sick of the run-around!
I never call tech support, because it's the biggest joke I've ever dealt with, and being in the IT industry, and a few other support heavy industries, I've had to deal with a LOT of spport lines Hughes is the most dismal I've ever tried to use.
How can a communications company be so tone deaf?!?!?!
