Amazon Prime Always Errors

Question

I have a roku device connected to my TV and runs through a wireless modem from Hugh's Net. I can watch Netflix, Roku channel, history and other apps like Freevee but each time I try to watch Amazon Prime, it says "an error has occured" and forces me to go back to the Ama,on Prime home screen. I'm using an HDMI cable between the roku and TV, and this only happens on Hugh's Net. I also notice that the ping time is around 1 second when running speed tests through speedtest.net. please help me understand why I cannot watch Prime videos using Hugh's Net

maratsade · Answer

&nbsp;"Based on what you've said, and correct me if I am wrong, is that Hughsnet is not stable enough to handle Amazon Prime?"&nbsp;If it were, everyone would experience the same issue, and that's not so. It may be that in your area, or with your configuration, Prime doesn't work as well.&nbsp;

MarkJFine · Answer

HughesNet is stable enough to handle Amazon Prime, as I've watched it myself.&nbsp;What you're probably experiencing is a corrupted cached DNS entry, not an issue with lag time. Amazon likely uses a different path to it's streaming content than it's menuing application and the images it uses, and that path has been somehow corrupted. I've experienced this myself at times.&nbsp;To correct this, you may want to:1. Unpower your modem by removing the cord from the power brick - this will automatically kill any cached DNS entries.2. While the modem is off, similarly remove the power input to your Roku - this will kill any cached entries in the Roku.3. You may want to optionally unpower or restart anything else connected to the wifi to ensure those devices aren't similarly harboring any cached DNS entries that are corrupt.4. Re-apply power to the modem and wait a few minutes until the wifi reappears.5. When the modem is fully operational, restart your Roku (and any other devices).

MarkJFine · Answer

Having said all this, apparently Amazon changed the way it works with ads and there is a possibility that there's an issue with the way it now interacts with video optimization. If you have video optimization always enabled, temporarily snooze it to make the 'oops, it seems a problem occurred. please try later' go away.

GabeU · Answer

If you have one to try it on, does Prime Video work when you try it with the browser on your computer?

As for the latency (ping), it's normally somewhere between 600ms - 650ms with geostationary satellite internet service like HughesNet. If you know how to, and again if you have one, I'd try testing the ping rate with your computer. Speedtest.net can often give odd results with HughesNet. The recommended speed site to use for HughesNet is testmy.net, but the latency results with that site can often be way out of whack as well.

bearmccloud · Answer

Unfortunately, I do not ha e a computer to test on. However, I do have a phone and have tested using it. Typically, I get somewhere in the 800 to 900 ms with about 180Mbps download rates. I just tested it twice and got 817 ms at 189.42 bps on the latest test, which is the better of the two tests.

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