Forum Discussion
Any Known Gateway Issues In ELP TX? Frequently Loosing Association
Is there any known current issues with the El Paso TX gateway? We're on beam 49 gateway 11 Seems like this is our issue, we keep loosing association with the gateway. This keeps happening numero...
Yes Liz, all weekend no problems (!?!), yet all week previously until you put in the fix schedule it was like clockwork and constant.
But he could still see major issues when he got here, and he was a new to Hughes installer (from DTV) having only been doing Hughes for 5 months or so he said.We had power outages a few times early this morning and today, so I lost all the hourly history, but so far I think it's looking good!
I've seen a few (maybe 1-3) red X's in uplink hourly history though, but I assume a random one here or there is always going to be normal, but there hasn't been any issues or solid rows of X's like before.Will give another update in few days, thanks again Liz!
Hi cybo54,
Thanks for the update. While I have you here, I want to dispatch a tech to your site. Are you available for a site visit Monday? If so let me know which of these time slots work for you:
08:00 AM
-11:00 AM
11:00 AM
-02:00 PM
02:00 PM
-05:00 PM
Hi Liz and thank you!
Yes, we will be here anytime on Monday, but may one of the latter two would be better for us. If the earlier one is better for them that is fine too though, so whatever works best for them but we'll be here.
We wont be charged for this? I surely hope not since we just got this setup 2 months ago.
Should we not reboot the modem until then, so he/you can continue to look at the logs? If we shouldn't I'll make sure everyone knows.
I thought I should add, but assume you know this, the issue is not reproducable at will. I mean, it happens when it happens and it's random, sometimes 10 times in an hour, other times only once or twice.
Sometimes constantly all afternoon/evening and other times only a few times throughout the afternoon/evening. Sometimes last 10-20 minutes each instance, other times only few short minutes.
It hasn't seemed to happen at all during the night (10PM-7AM, that I've noticed anyway)
Hi cybo54,
You're within warranty, so there's no charge for this site visit. It's currently scheduled for Monday, Apr 17, 2017 between 11:00 AM-02:00 PM. You don't have to worry about not rebooting, you can if you need to. We won't need to look at logs for now. Please let me know how the site visit goes and if the issue persists afterwards!
OK, thanks Liz!
So, what do you think the issue might be, modem or radio?
And thank you again for the quick replies and helping to hopefully solve this! At first I thought we could deal and it was a minimal issue, but it kept getting more frequent and prolonged so we had to reach out.
I'll reboot the modem now then, maybe that will fix the problem? If it does seem to fix it, which I may not know for sure until over the weekend, what should we do Monday?
