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Is this something that just started? Has it worked previously?
Have you tried power cycling your HughesNet modem? That's unplugging your modem at the wall outlet or power brick (NOT at the back of the modem), waiting at least thirty seconds, then plugging it back in, waiting a few minutes, then trying to go online. If you haven't tried doing this, please do so.
If this does not help, do you have the ability to connect a device directly to the modem with an Ethernet cable?
Is this something that just started? Has it worked previously?
Have you tried power cycling your HughesNet modem? That's unplugging your modem at the wall outlet or power brick (NOT at the back of the modem), waiting at least thirty seconds, then plugging it back in, waiting a few minutes, then trying to go online. If you haven't tried doing this, please do so.
If this does not help, do you have the ability to connect a device directly to the modem with an Ethernet cable?
Eek... a day or two. That's not good. 😞
Being that it's been a day or two the reps should probably have a look. They're on M-F from approximately 8AM to 5PM EST. It can take them up to a day or two to reply, but they're usually pretty quick. They may want to run remote diagnostics on your HughesNet equipment, so please make sure to leave the HughesNet modem plugged in if you normally unplug it when it's not being used, as it needs to be powered in order for them to be able to run the diagnostics.
I'll tag a couple of the reps so that they will be sure to see this thread and help you. In the meantime, if the power cycling of the modem does fix the problem, though I don't know that it will (I hope it does), please be sure to reply so we know. The reps may still want to take a look even if it does fix it, as they may want to see why the problem occurred in the first place. 🙂