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Can't stream video thru Roku most of the time

Distinguished Professor IV

Re: Can't stream video thru Roku most of the time

@davidandjudy 

 

While streaming, have you tried turning off, or pausing, the Video Data Saver?  This may be needed, especially if the streaming is being done in HD, though it can sometimes help with SD streaming, as well.  

 

On an unrelated side note, just in case you aren't aware, during your first twenty days of service your monthly data allotment is continually refilled.  HughesNet does this as a courtesy so that new subscribers can update/upgrade their devices to current without it affecting what would be their normal monthly data allotment, as doing this can sometimes use a LOT of data, especially if the devices haven't been connected in a while.  Once the twenty days are over, your data usage will start being deducted from your monthly allotment in the normal manner.  I only mention this so that you don't wonder why your data is all of a sudden depleting in a week or so, while prior to that you could do a ton of things while using practically no data at all.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Can't stream video thru Roku most of the time

No.  We've had major problems ever since connecting to HughesNet.  As a matter of fact, when the technician hooked us up, we tested on one of my computers that we had an online connection.  Then, I mentioned I wanted to check our television.  So, we clicked on Hulu and it asked me to log in.  We had only ever been asked for login info when we initially set up the account.  I did not have the login info handy, but I assumed (incorrectly) that since my computer could connect that obviously I had a good internet connection.  Technician left, I found my login info later, and logged in.  Have been having to login several times each day ever since, (having never had that requirement before) and many times it won't even recognize my login credentials because I assume they aren't being uploaded. Other times, like right now, it accepts my login and works.  Weird.  

Freshman

Re: Can't stream video thru Roku most of the time

Thank you.  Yes, I have tried turning off the video saver once, and that did not change anything.  

Distinguished Professor IV

Re: Can't stream video thru Roku most of the time

@davidandjudy 

 

Are you using the built in WiFi of the HT2000W HughesNet modem or are you using your own router?  

 

If the former, and if you're connected to the 5Ghz band (hug5...), can you try connecting using the 2.4Ghz band (hug2...) to see if it makes any difference?  

 

If the latter, have you disabled the WiFi in the HT2000W to ensure that the two WiFi sources aren't fighting against each other?


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Can't stream video thru Roku most of the time

I am using on the Hughesnet Router.  At first, I was using another wirless router, but decided to eliminate that as a possible problem.  It is unplugged and put away in a closet now.

 

No idea how to change from 5 GHz to 2.4 GHz.  However, I don't believe the issue is related to wi-fi.

 

I THINK I MAY have stumbled upon what my problem was.  Not sure yet, but everything seems to be working okay for right now anyway.  I'm not confident enough to declare problem solved just yet.  But, if it continues to work I will update this thread for anyone following.

Professor

Re: Can't stream video thru Roku most of the time

 If you can update everyone when you're sure you've found the issue, please do, as it can be very helpful for other subscribers.  

 

davidandjudy wrote:

I THINK I MAY have stumbled upon what my problem was.  Not sure yet, but everything seems to be working okay for right now anyway.  I'm not confident enough to declare problem solved just yet.  But, if it continues to work I will update this thread for anyone following.


 

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Moderator
Moderator

Re: Can't stream video thru Roku most of the time

Good morning davidandjudy,

 

Thanks for posting and welcome to the community! I'm glad to see you've been working with maratsade and GabeU. Please do keep us updated on what you just tried to improve performance on the Roku. Did you disable Interference Mitigation in your Roku? I've included the steps on how to do so for your reference.

 

https://sites.google.com/site/rokucomlinkaut/home/preventingrokudirectwi-fiaccessfrombreakingthrough... 

 

Please also PM me your account number or phone number on the account so I can run diagnostics on your system.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Freshman

Re: Can't stream video thru Roku most of the time

Well, my Hughesnet service has been working much, much better for the past 48 hours or so.  I can stream video again, although I do have a few interruptions during peak hours, but I can live with that.

 

If I fixed the problem, it is because I completely stumbled into it.  Not sure anyone else in a hundred years would have this issue, but here goes:  I am a photographer.  I have a desktop computer that I use only for editing and storing photos.  I have it connected with a Cat-5 cable to my router, but rarely (if ever) do I access the internet with it.  I only have it on my LAN so I can pull photos from it to my laptop to share, print, etc..  Since that computer is not wirless, and I don't use it for internet access, I thought there could be no way that it could be causing any issue.

 

The Hughesnet router sits within about 3' of that desktop computer.  While attempting to reboot my router/confirm the password, or something I accidentally knocked the router off the desk.  No, I did not throw it, although I wanted to!  Well, my wife was trying to watch Hulu with little success at this same time.  A couple of minutes later, I heard her yell, "Whatever you did fixed it!  I can watch TV now (previously the screen was showing "network error")!  I jokingly told her that the only thing I did was knock the router off the desk and possibly showed it who was boss.   Fully expecting to lose the TV signal again any minute, I didn't think much of it.  To my surprise we were able to stream TV with no problem for the next couple of hours...something that only rarely happened in the past few days. 

 

I could not believe my luck...just a good old-fashioned smack and the router was working!  Several hours later, we were streaming TV right in the middle of the peak period with very few buffering interruptions.  I was also online with my laptop taking care of some photography business.  I tried to send a client a photo (which resides in a shared folder on my desktop) and suddenly I couldn't access my desktop.  What could have happened?  I investigate and noticed the network cable that should have been plugged into my desktop was not plugged in any more.  The lock on it was broken.  Seems when the router fell, the weight of it pulled directly on that network cable and yanked it out of my desktop.  At the time, I could not figure why this would have caused my problem to be magically resolved, but I wasn't about to plug it back in...not just yet anyway.

 

I began thinking, and I remembered that there has been some kind of problem with that desktop computer installing Windows Updates.  It will appear to automatically download the update, shutdown in order to install, but for some reason the update never actually installs.  I wondered if somehow it wasn't downloading the update file in its entirety, or there was some kind of a glitch with it, the update couldn't install and as a result the computer kept trying to download the update files?  I know that update packages are huge downloads, and if it were locked into some kind of cycle where it was constantly trying to download the update that it would use up a lot of my data.  And, worse yet, I would be oblivious that it was doing so. 

 

Now, this might all be coincidence and I might still have some problem with my Hughesnet service.  But, I left the network cable unplugged on that computer for 36 hours or so and we had good service the entire time.  Then, I turned off the "automatic download of updates" on the computer yesterday and reconnected the network cable.  So far, so good.  We have had the best experience for the past 48 hours or so that we have had since having Hughesnet installed.  So, I'm keeping my fingers crossed. 

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Professor

Re: Can't stream video thru Roku most of the time

In short: show the router who's boss whenever it's not behaving. 

 

Seriously, did you try plugging the cable back in to see if the problem returned?  That'd show you that you hit (ha ha) the right issue.  

 

Glad you're back in business with streaming, though!

Moderator
Moderator

Re: Can't stream video thru Roku most of the time

Hi davidandjudy,

 

Thank you for sharing what happened! I let our engineers know that a failing software update continuously trying to complete seems to be the culprit in your situation. Reminds me of another customer whose data was depleting constantly, turned out to be Google Drive trying to sync a corrupt file, over and over.

 

Anyway, this was very informative, thank you for taking the time to recount what happened.  Please don't hesitate to contact us again if you have any other concerns.

Thanks,
Liz

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