Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

Community notification emails have stopped.

The last Community notification email I received was at 5:40PM EST yesterday.  Since then, there have been many replies and such that have prompted notifications within the Community itself, but no e...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.

     

    If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

GabeU's avatar
GabeU
Distinguished Professor IV

Liz 

 

Emails #13 and #14 mentioned here did eventually come through at 5:06AM and 5:07AM, respectively.

 

I just sent direct to MSN tests #15 and #16, and like tests #9 and #10 mentioned here, they failed, though unlike those two, these two failed immediately.  

 

Liz's avatar
Liz
Moderator
5 years ago

Thanks Gabe, I've sent this up to the e-mail admins. Let's wait to see how they're doing with their correspondence with MSN. I'll post back once I hear back from them.

 

-Liz