Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

Community notification emails have stopped.

The last Community notification email I received was at 5:40PM EST yesterday.  Since then, there have been many replies and such that have prompted notifications within the Community itself, but no e...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.

     

    If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

:o 

 

 

Well that's good! We're having a meeting today that touches on this topic, so I expect an update on what happened.

 

-Liz

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Notifications are still not working for me.  Last one I got was Dec 15. 

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    OK, good to know, thanks maratsade! I'm looking forward to the call with all the involved teams to understand why this keeps happening. I'll keep you posted.

     

    -Liz

  • kitnbob's avatar
    kitnbob
    Tutor
    5 years ago

    Liz 

    Hi Liz,

    I also was surprised to see Community Notification emails in my inbox starting

    1/4/2021 12:24 PM 

    I got 5, last one 1/4/2021 1:00 PM

    EDIT: I got 6, last one 1/5/2021 1:15 PM

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Some notifications are now coming through, though not all. 

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning folks,

     

    Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.

     

    If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz