Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

Community notification emails have stopped.

The last Community notification email I received was at 5:40PM EST yesterday.  Since then, there have been many replies and such that have prompted notifications within the Community itself, but no e...
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  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.

     

    If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

OK, good to know, thanks maratsade! I'm looking forward to the call with all the involved teams to understand why this keeps happening. I'll keep you posted.

 

-Liz

kitnbob's avatar
kitnbob
Tutor
5 years ago

Liz 

Hi Liz,

I also was surprised to see Community Notification emails in my inbox starting

1/4/2021 12:24 PM 

I got 5, last one 1/4/2021 1:00 PM

EDIT: I got 6, last one 1/5/2021 1:15 PM

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Some notifications are now coming through, though not all. 

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning folks,

     

    Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.

     

    If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz