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Complimentary Tokens

GeorgeFerguson
Sophomore

Re: Complimentary Tokens

I just finished watching the Hughesnet advertisment, the one they show on television. Not once do they mention streaming "conservatively". Plenty waffle about great streaming but no mention of having to do it "conservatively".

GabeU
Distinguished Professor IV

Re: Complimentary Tokens

You choose a plan that has a finite amount of data.  A finite amount of data means it is not unlimited data.  Unlimited data means you can't stream in an unlimited fashion.  

 

"Great Streaming" does not mean unlimited streaming, and the term "great" is relative.  There are many who stream and it's "great" for them.  

 

Adding attributes to ads that aren't stated is not an excuse for one not doing their own homework before they purchase a product or sign a contract.   

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
GeorgeFerguson
Sophomore

Re: Complimentary Tokens

Do you work for Hughesnet?

GabeU
Distinguished Professor IV

Re: Complimentary Tokens

No, I don't work for Hughesnet.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Gwalk900
Honorary Alumnus

Re: Complimentary Tokens

I also am not a Hughes employee.

As for advertising, all advertising needs to be taken with a grain of salt. Streaming video is very data intensive. Common sense dictates that if you have a limited data supply you must keep a close eye on the fuel gauge.

As to your Token issue .... Spaceway-3 (HN9000) on a daily refill plan should still be getting a free monthly token worth 500 MB.

Monthly plans do not.

You can call customer support and inquire or wait for the forum Mods to return to work on Monday. I advise waiting for the Mods. They are at the corporate level and will be better able to address your issue.

 

larrykelly
Junior

Re: Complimentary Tokens

At least as of last month, I was still getting a 500mb complimentary token every month. I also noticed with the advent of GEN 5 purchasing tokens are a better deal. 

 

Notice the difference on my just just received bill of tokens bought a couple weeks ago and tokens bought a couple days ago:

IMG_6183.PNG

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susantchokreff
New Poster

Re: Complimentary Tokens

No one seems to be answering my question. How is it that I have tokens when I haven't bought any? I've been a subscriber since 10/18 and upgraded 12/18. Please email me re: this. susantchokreff@gmail.com

GabeU
Distinguished Professor IV

Re: Complimentary Tokens

@susantchokreff

 

To keep your question separate, please start a new post, which you can do here...  https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport

 

Also, you shoud never post your email address in public.  I advise you to edit your email address out of your post.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro