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Connection Problems- Only with AOL

Distinguished Professor III

Re: Connection Problems- Only with AOL


@bos2420 wrote:

If anyone has any other ideas, I am open to listen.  At this point, I think I will upgrade to Gen 5.  Would be nice if I didn't have to pay for the install, but we will see.  


I take it the DNS flush didn't help?  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Senior Instructor

Re: Connection Problems- Only with AOL

Hmm, ok guys... I got distracted. Guess we determined there's no built-in wifi, but if there is a separate wifi-capable router, it should have similar settings. What we were trying to do was to ensure that the router (and really all of the devices using the router) were set for an 'automatic' DNS. If not, perhaps changing them to automatic might fix the problem. If it doesn't fix the problem, then it's an upstream thing, and good luck with that.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

Re: Connection Problems- Only with AOL


@bos2420 wrote:

Apparently, this happens with any 'Old Timey' website.  Smiley Very Happy

Just tried to look at a link on Yahoo.  Same error message.  Figured it was just the link.  Tried to go to Yahoo.com.  Nope.  

Went to the phone hotspot.  Loads right up.  

 

E-mail sent to Customer Service, requesting to test a new modem. 


  Ah, the plot thickens!  Here's what I get running traceroute to aol.com:

 

traceroute to aol.com (106.10.218.150), 30 hops max, 60 byte packets
1 192.168.42.1 (192.168.42.1) 0.278 ms 0.249 ms 0.231 ms
2 100.67.205.153 (100.67.205.153) 0.470 ms 0.523 ms 0.610 ms
3 dpc6935186182.direcpc.com (69.35.186.182) 627.393 ms 687.188 ms 687.168 ms
4 dpc6935188058.direcpc.com (69.35.188.58) 687.121 ms 707.026 ms 707.022 ms
5 ae13-575.edge3.Denver1.Level3.net (4.28.103.141) 706.975 ms 725.744 ms 725.895 ms
6 * * *
7 PCCW-level3-30G.Dallas1.Level3.net (4.68.110.246) 791.410 ms 791.437 ms 791.389 ms
8 TenGE0-1-0-17.br02.hkg12.pccwbtn.net (63.218.174.61) 981.199 ms 786.976 ms 766.663 ms
9 63-216-176-170.static.pccwglobal.net (63.216.176.170) 756.616 ms 766.603 ms 744.669 ms
10 et-3-3-0.pat1.sgy.yahoo.com (183.177.82.40) 764.490 ms 774.403 ms 838.837 ms
11 ae-5.msr1.sg3.yahoo.com (203.84.209.87) 838.634 ms 789.498 ms 789.302 ms
12 ae-2.clr2-a-gdc.sg3.yahoo.com (106.10.128.5) 789.140 ms ae-2.clr1-a-gdc.sg3.yahoo.com (106.10.128.3) 879.374 ms 779.340 ms
13 lo0.fab1-3-gdc.sg3.yahoo.com (106.10.131.217) 865.655 ms lo0.fab2-3-gdc.sg3.yahoo.com (106.10.131.216) 855.578 ms lo0.fab4-3-gdc.sg3.yahoo.com (106.10.131.214) 889.348 ms
14 lo0.usw2-1-lba.sg3.yahoo.com (106.10.128.239) 889.240 ms lo0.usw1-1-lba.sg3.yahoo.com (106.10.128.238) 869.501 ms lo0.usw2-1-lba.sg3.yahoo.com (106.10.128.239) 859.566 ms
15 w2.src4.vip.sg3.yahoo.com (106.10.218.150) 779.505 ms 779.419 ms 789.324 ms

 

  As you can see, yahoo.com shows up several times.  Like I said before I'm not sure about what all of this means, but it looks like yahoo.com is on the way to aol.com.  Or maybe I should say it's in the way.  Smiley Embarassed)>

 

   I doubt the modem is your problem.  I think the problem is past the Hughes gateway.  I'm surprised you haven't heard from a mod about this yet.  Like I said, I've seen problems that were similar before.

 

  BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period,  otherwise you'll take a big hit to your anytime data just for the modem to initialize.

Senior Instructor

Re: Connection Problems- Only with AOL

Yahoo, AOL... I think it's all Verizon under the Oath: logo, aka Verizon Media.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

Re: Connection Problems- Only with AOL


@MarkJFine wrote:

Yahoo, AOL... I think it's all Verizon under the Oath: logo, aka Verizon Media.


  Well,  that explains everything!  This is all an evil plot by Verizon to sabotage a competitor.  Smiley Embarassed)>

Distinguished Professor III

Re: Connection Problems- Only with AOL


@gaines_wright wrote: 

BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period,  otherwise you'll take a big hit to your anytime data just for the modem to initialize.


To prevent any confusion to the OP or anyone else who reads through this thread, the above statement is incorrect.  Neither data required for modem activation and initialization, nor that required for a modem software update/upgrade, is deducted from customer data.  

 

Specifically regarding the OP, an upgrade to Gen5 would almost assuredly require a tech visit, at which time the tech would power the new modem to start the activation and initialization process.  As well, the OP would receive the initial twenty days of data replenishment that new customers, and those upgrading from legacy plans to Gen5, are given, so even in the event that there was some type of system glitch and the above mentioned data was incorrectly drawn from the OP's data bank, it wouldn't matter.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit

Re: Connection Problems- Only with AOL

@gaines_wright wrote: 

BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period,  otherwise you'll take a big hit to your anytime data just for the modem to initialize.

 

"To prevent any confusion to the OP or anyone else who reads through this thread, the above statement is incorrect.  Neither data required for modem activation and initialization, nor that required for a modem software update/upgrade, is deducted from customer data." 

 

  Well, it was definitely correct in my case.  I remember because it was the first time I had run out of data since the daily limit days.  A friend of mine had the exact same thing happen to him when he upgraded.  This was some time ago, things may have changed since then.

 

"Specifically regarding the OP, an upgrade to Gen5 would almost assuredly require a tech visit, at which time the tech would power the new modem to start the activation and initialization process."

 

Neither I, nor my friend had a tech do anything   We both talked to Hughes on the phone and they sent us new HT2000 modems, and told us to just plug them in to our systems.  Unfortunately we both did this during the anytime data period and took a big anytime data hit. 

 

  "As well, the OP would receive the initial twenty days of data replenishment that new customers, and those upgrading from legacy plans to Gen5, are given, so even in the event that there was some type of system glitch and the above mentioned data was incorrectly drawn from the OP's data bank, it wouldn't matter."

 

  Again none of that happened with me or my friend.  Seems like I remember having this same discussion with you some time ago.  If I remember correctly, none of the above applies to a gen4 to gen5 upgrade.  I guess gen4 doesn't qualify as a legacy system.  "Legacy system" is that kind of like "no hard data limits"?  Smiley Embarassed)>

 

  Since he's running a HN9000, I guess that would be a gen3 system, and he would probably get the data break also.  Seems strange to me that it actually pays to wait 2 generations before updating your Hughes system.

 

  To prevent any confusion to anyone else who reads through this thread, ( Sorry GabeU,  I couldn't resist!  Smiley Embarassed)> ) if you're just going from gen4 to gen5, and are only doing a modem upgrade,  I would still advise doing the upgrade during the bonus period.  It certainly wouldn't hurt anything to do so and it might save you a big anytime data hit.

BTW what the heck is an OP?  Other person?
 

 

Professor

Re: Connection Problems- Only with AOL

OP = original poster (also original post)

Distinguished Professor III

Re: Connection Problems- Only with AOL

@gaines_wright 

 

The OP is on a legacy system, with it being the HN9000s, so the upgrade to Gen5 would require a tech visit.  This would especially be the case with utilizing the ES19.  And though I don't know the OPs history, it may be that they're on the HN9000S system due to not being in the ES17 footprint, and if that's the case, they'd also need to have their dish re-aimed (to the ES19), as well as possibly having the radio polarization reversed.   

 

I upgraded to Gen4 in Feb 2016, then upgraded to Gen5 in March 2017.  And though both required tech visits, neither upgrade used a single byte of my data.  At the time I was still utilizing the old data usage site with the hourly breakdown, which I looked at when I noticed my data wasn't being depleted normally after upgrading to Gen4.  I believe the same system that allows modem software upgrades without using any data (maybe a dedicated channel?) is used for modem initialization/activation. 

 

Though it's too late now, you should have contacted HughesNet the minute you noticed your data being depleted, as it shouldn't have been doing that.  Though they may not have been able to stop it, especially if it was already finished, they may have at least compensated you with some data tokens.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Highlighted
Junior

Re: Connection Problems- Only with AOL

Well, we got off track, but that's ok.

 

When I last upgraded, they gave me 20 days of basically unlimited data, so I am not worried.  The warning is well taken, and something I can watch for.

 

Meanwhile, I gave up on a solution, and ordered the upgrade.  They come next Wed.  

 

On a side note, living in the mountains, I am also on Dish, which cancelled HBO.  Sorta ticked about that, as I am looking forward to the last season of Game of Thrones.  So we will be looking into streaming HBO Now on a limited basis.  Upgraded from the old 14gb to the 20gb plan, so it should work out.  Yea, I know streaming eats data.  I will watch it. 

 

Thanks for all the help, even if we didn't solve it.