Forum Discussion
Connection drops intermittently
For the last two months, I have been experiencing dropped connections on my Gen 5 system. These routinely occur during the daytime: a) after 6 a.m. b) occur about every 5-7 minutes c) only last a...
Hi lcregger,
Thank you for your patience while the engineers investigated your case. They would like to get a hold of your modem and ATA for debugging, as they aren't able to reproduce the same issue on their lab equipment. I will have replacement equipment shipped at no cost to you, but I will also email you special return labels so that our engineers get your equipment.
Your cooperation, patience, and understanding are much appreciated.
Good morning lcregger,
I see the equipment arrived at your location last week. Have you been able to give them a spin?
I will not use the internet or modem till I hear from you, that it's OK to use it once again!
Thanks for your assistance.
Thanks, I've done the adjustment. Let me know how it works.
Will do!
It will probably be tomorrow morning before I know for certain if you've made a difference.
Once again,
Thank You!
Liz,
I can notice a bit of an improvement but there is still a problem with the connection being dropped momentarily. It is not very noticeable while on the internet, but it still drops phone calls after a few minutes. I can immediately re-connect on the phone call now, rather than having to wait 30-60 seconds. In other words, the disconnect timeframe is shorter.
The VOIP has been very reliable until shortly after Thanksgiving which is when the dropped connections started, if that might help.
Thanks again for the assistance.
Good morning lcregger,
Thank you for the feedback and the additional information, this certainly helps. I've sent this up to engineering for their assistance, perhaps they can see something I can't or know of something else that could be affecting your system. We'll post back once we have any news or additional questions.
Your cooperation, patience, and understanding are much appreciated.
