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Connection drops intermittently

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Freshman

Re: Connection drops intermittently

I'll arrange to be available at 2 PM ET on Friday the 9th.

 

I have not been able to use the computer today to chart any "hiccups" but it seems to be working good currently.

 
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Moderator
Moderator

Re: Connection drops intermittently

Sounds good! I'll let the engineers know. They'll reach out to you tomorrow at 2 pm ET.

 

Your cooperation, patience, and understanding are much appreciated.

 

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Moderator
Moderator

Re: Connection drops intermittently

Hi lcregger,

 

Thank you for your patience while the engineers investigated your case. They would like to get a hold of your modem and ATA for debugging, as they aren't able to reproduce the same issue on their lab equipment. I will have replacement equipment shipped at no cost to you, but I will also email you special return labels so that our engineers get your equipment.

 

Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: Connection drops intermittently

Sounds good.......

 

 
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Moderator
Moderator

Re: Connection drops intermittently

Good morning lcregger,

 

I see the equipment arrived at your location last week. Have you been able to give them a spin?

 

 

 

 

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View solution in original post

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Freshman

Re: Connection drops intermittently

Yes everything is/was working fine!  The old units have been returned and you can close everything out now!

Thanks for your assistance!

 
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Moderator
Moderator

Re: Connection drops intermittently

That's great to hear! I bet he engineers can't wait to check out the returning equipment especially now that I know the issues aren't persisting on your replacement equipment. Did you use the shipping labels I emailed to your gmail account for the returning equipment?

 

 

 

Thank you again for your time and cooperation, we really appreciate your help.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Connection drops intermittently

Hi lcregger,

 

The tracking numbers on the shipping labels I e-mailed you seem to indicate that nothing using those labels have been shipped. If you used other labels, please send me the tracking for those so we can get a hold of your old equipment for engineering to debug.

 

  Your cooperation, patience, and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: Connection drops intermittently

I used the two labels included with the new equipment to return the old equipment.  Unfortunately I do not have those numbers as my UPS delivery man did not provide me with a  receipt. 

Larry

 
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Moderator
Moderator

Re: Connection drops intermittently

Thanks for the clarification, Larry.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.