Forum Discussion

cal.gilbert's avatar
cal.gilbert
Sophomore
9 years ago
Solved

Customer with extremely poor service

Although I'm not a new customer (been with Hughesnet for about 10 years), I too have seen unacceptable latency issues and poor network performance in the evenings.  I too am using the Gen5 Modem on...
  • Liz's avatar
    Liz
    9 years ago

    Hi Cal,

     

    I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?

     

     

cal.gilbert's avatar
cal.gilbert
Sophomore
9 years ago

So what your're saying is that I'm stuck with sub-par performance on this Beam until/if the issues can be corrected?

Appreciate the information but it is not an answer I was hoping for. 

GabeU's avatar
GabeU
Distinguished Professor IV
9 years ago
cal.gilbert wrote:

So what your're saying is that I'm stuck with sub-par performance on this Beam until/if the issues can be corrected?

Appreciate the information but it is not an answer I was hoping for. 

Unfortunately, yes.  Hopefully the issue will be resolved quickly, and they are definitely working on it.  

  • cal.gilbert's avatar
    cal.gilbert
    Sophomore
    9 years ago

    Wanted to provide an update on the situation:
    Technician came out and replaced the radio on my dish in an attempt to address erratic speeds on Thursday.

    I haven't had much of a chance to test evening streaming since but will post testmy results when I get a chance to run those tests.  

    I wanted to thank all who responded to my posts as everyone provided useful insight on the operations of the newer Gen5 service.  

    One item I noticed on the Status is that the number of control packets are astronomical when compared to my Send/Receive packets.   Is that normal?  I noticed this even before the Radio was swapped.

    WAN Info
    Satellite Receive Signal Strength83
    Data Packets Received427974
    Control Packets Received67329883
    Bursts Transmitted372599
    Packets Transmitted161363
  • MarkJFine's avatar
    MarkJFine
    Professor
    9 years ago

    That is a lot, but perhaps this time it had to do with re-installation after the transciever was installed.

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    9 years ago

    While it seems a lot, that is actually normal.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    9 years ago

    cal.gilbert

     

    It's nothing unusual.  I've had my modem powered up for about twenty minutes, and this is what I have so far....

     

  • Liz's avatar
    Liz
    Moderator
    9 years ago

    Hi Cal,

     

    I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?

     

     

  • cal.gilbert's avatar
    cal.gilbert
    Sophomore
    9 years ago

    Liz:
    Thank you for the follow-up.  It appears from my brief testing and general surfing that at least for now, the evening latency issues are definitely improved.  I'll keep up periodic testing and update if needed. Fingers crossed that the network adjustments will keep performance at an acceptable level.

    Thanks to the responders for providing insightful information to my posts. 

     

  • Liz's avatar
    Liz
    Moderator
    9 years ago

    Wonderful to hear, cal.gilbert. Thank you for the confirmation!

     

  • japabozaji's avatar
    japabozaji
    Spectator
    9 years ago

    REALLY?!?!?!?!  What a surprize.  Such a lousy internet provider.

  • Liz's avatar
    Liz
    Moderator
    9 years ago

    Hi japabozaji,

     

    Please start your own topic if you have concerns with your service you'd like us to address for you.

     

  • Liz's avatar
    Liz
    Moderator
    9 years ago

    I'm going to lock this thread since you've confirmed we resolved your speed concerns. Feel free to start a new topic if you have other concerns with which we can help.