Forum Discussion
Customer with extremely poor service
Hi Cal,
I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?
Wanted to provide an update on the situation:
Technician came out and replaced the radio on my dish in an attempt to address erratic speeds on Thursday.
I haven't had much of a chance to test evening streaming since but will post testmy results when I get a chance to run those tests.
I wanted to thank all who responded to my posts as everyone provided useful insight on the operations of the newer Gen5 service.
One item I noticed on the Status is that the number of control packets are astronomical when compared to my Send/Receive packets. Is that normal? I noticed this even before the Radio was swapped.
| Satellite Receive Signal Strength | 83 |
| Data Packets Received | 427974 |
| Control Packets Received | 67329883 |
| Bursts Transmitted | 372599 |
| Packets Transmitted | 161363 |
It's nothing unusual. I've had my modem powered up for about twenty minutes, and this is what I have so far....
Hi Cal,
I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?
Liz:
Thank you for the follow-up. It appears from my brief testing and general surfing that at least for now, the evening latency issues are definitely improved. I'll keep up periodic testing and update if needed. Fingers crossed that the network adjustments will keep performance at an acceptable level.Thanks to the responders for providing insightful information to my posts.
Wonderful to hear, cal.gilbert. Thank you for the confirmation!
REALLY?!?!?!?! What a surprize. Such a lousy internet provider.
Hi japabozaji,
Please start your own topic if you have concerns with your service you'd like us to address for you.
I'm going to lock this thread since you've confirmed we resolved your speed concerns. Feel free to start a new topic if you have other concerns with which we can help.
