Forum Discussion

cal.gilbert's avatar
cal.gilbert
Sophomore
9 years ago
Solved

Customer with extremely poor service

Although I'm not a new customer (been with Hughesnet for about 10 years), I too have seen unacceptable latency issues and poor network performance in the evenings.  I too am using the Gen5 Modem on...
  • Liz's avatar
    Liz
    9 years ago

    Hi Cal,

     

    I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?

     

     

Liz's avatar
Liz
Moderator
9 years ago

Hi Cal,

 

I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?

 

 

japabozaji's avatar
japabozaji
Spectator
9 years ago

REALLY?!?!?!?!  What a surprize.  Such a lousy internet provider.

  • Liz's avatar
    Liz
    Moderator
    9 years ago

    Hi japabozaji,

     

    Please start your own topic if you have concerns with your service you'd like us to address for you.