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EMAIL not going out from emClient

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Sophomore

EMAIL not going out from emClient

In recent days or a week or so my email is not going out from using the emclient email client. I am able to receive email.  It fails for 2 different accounts but worked recently and I have made no changes.

 

I can send hughesnet email from webmail and from my cell phone.

 

I can send gmail, and other mail, from emclient.   Just not hughesnet email.

 

SMTP is configured for port 587

 

Please help.

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Sophomore

Re: EMAIL not going out from emClient

It looks like the email client has recommended a solution that works, and appears to be working now.

One of the options in the SMTP setup is "Use SSL on a special legacy port".

 

I'm not sure what the means, in detail, but it worked when changed.


Thanks for everyone's help and for your patience with my ignorance.

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20 REPLIES 20
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Distinguished Professor II

Re: EMAIL not going out from emClient

You may also want to ask here:  https://www.emclient.com/support

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Sophomore

Re: EMAIL not going out from emClient

 I will do that.  Although emClient works fine for other non-hughesnet accounts, which seems to eliminate emClient as the culprit.  I will, however, include it there.

Highlighted
Distinguished Professor II

Re: EMAIL not going out from emClient

Yes, you may be right and it may be the HN connection, but I imagine other people on that site may be on satellite and may be able to help.  I hope others here on this site will chime in; they may know much more than I do, so keep checking!  

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Sophomore

Re: EMAIL not going out from emClient

these error messages:

both with and without SSL security enabled

8:13:31 AM "Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond."
8:13:31 AM at MailClient.Protocols.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
8:13:31 AM at MailClient.Protocols.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
8:13:31 AM at MailClient.Commands.Command.Process(WorkerStatus status)

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Distinguished Professor II

Re: EMAIL not going out from emClient

This is beyond my knowledge of this stuff.  I wonder if @MarkJFine could translate what this all means.  EDIT: Again, you may want to post these errors on the product's website.

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Associate Professor

Re: EMAIL not going out from emClient

Honestly, I don't understand the problem if the SSL port being used is the one specified. I have no issues using any of the standard clients here.

 

For HughesNet POP (I don't recommend using IMAP):
POP incoming: mail.hughes.net, 995

POP outgoing: smtp.hughes.net, 465

For anyone else, you'd have to consult their instructions.

 

Other than that, the developer of the client may not have allowed for enough of a timeout window. That sometimes happens as well and might not account for latency on satellite.

 


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Highlighted
Sophomore

Re: EMAIL not going out from emClient

I tried those port settings with and without SSL.  Same errors.  Also posted on emClient support page.  

Baffling.

Is there anything else that can be affecting hughesnet server connection?   Same email client works for gmail and for another domain (all going through my satellite connection).  and I can send/receive hughesnet email from cell phone and webmail.


Definitely email client and hughesnet send only related.

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Sophomore

Re: EMAIL not going out from emClient

UPDATE

Bypassed my satellite connection and sent using emClient via a smartphone hot spot - and, voila, it worked fine.

So it is either being blocked going out by my HughesNet satellite modem, or something with the satellite delay is affecting it.  Doubtful it is the delay as other email accounts/servers work fine through the same modem.

 

Thoughts?

Highlighted
Associate Professor

Re: EMAIL not going out from emClient

An earlier post you made said: "SMTP is configured for port 587". I believe you have to have SSL on HughesNet as with most email these days.

 

Also, the port should be 465 for SSL, not 587 as you stated. You may want to double check again. You may want to ensure that authentication is set to use the same the receive setting.

 

Another thought: You might want to make sure your outgoing certificate settings aren't messed up. First try with no certificate with neither any signing algorythm nor any encryption engaged.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.