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Extremely slow speeds!! No answers.

Extremely slow speeds!! No answers.

So, as being a Hughesnet customer for about 6 months or less, I have had numerous calls to tech support. We have spent so many hours on the phone,to the point we are just fed up. We have hardly ever gotten *advertised speeds* and yes I know..not guranteed..whatever. I am just going to be upfront here before everyone chimes in with there usual messages of this and that. Tech support is a joke first and foremost, let's just be real. I have been sent modems, and told to do this and that, disable this, try that. I pay you to provide me a service, you do not pay me to do your job, or pay me to be your tech support. Like clockwork I pay my bill, but for what, honestly.  On a good day with plenty of data in my regular plan, I get 5-10mps tops, and that's givinlg you guys the credit because it's hardly ever that..EVER. Now, with my bonus minutes..same or worse. Even right now with about 60% left... I am running on 253-526kbs roughly. I honestly don't wanna hear or about what's promised or not, because I have .lconfirmed tests over 150mbs...so I know it's throttled, and I know they can offer well above 25mbs.  We actually have a friend who works for Hughesnet, which I will not convey their identity, who has told me many insightful things, which makes me wish I would have me at signed up for the service. I have testmy results, no problem.  I have spent the past few months documenting these issues with dates and times  and speeds. I have done all the troubleshooting I care to do. At what point does one take responsibilty for their actions and stop saying...Well, it is weather,  or the location where you get your service and blah blah blah. And yes I have had escalated calls returned..A WEEK AFTER THEY WERE SUPPOSED TO CALL BACK. So, don t advertise or have your sales rep tell customers that you will get 25mos almost all the time, and when it runs out roughly 3mbs and that it is enough to still stream because Netflix and Hulu only require 1mbs to stream low quality, and your web activities will still function properly, because that is false...FALSE. I can honestly say, I have held back long enough. What your ads, TV commercials, and cpsales reps should tell you is this, Pay us for internet with speeds of, we dunno..but it Wil work most likely. We cannot tell you how well it'll work, but you can pay us and if it doesn't work..We will just give you these things called Tokens, because we don't really care to add free data, because you pay for it anyways. We can only tell you what our on screen script tells us to say, and we gotta stick to the script.  Test results don't lie, advertising does. You get way more data, better service and support from cable.  I just wanna know when I have to quit paying for service I am not getting, and when Hughesnet is going to pay me for all the tech support I have done, troubleshooting and hours wasted on the phone? I mean, you guys  have it like the IRS. And again, I know the few regulars on here are gonna chime in with...Yeah but, or did you do this..or you're not promised this or that..but I was per my sales call. I want resolutions for my issues, or I want to be done altogether with my service. And I don't need contract referrals either.  Mods?!?!?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Extremely slow speeds!! No answers.

Awe buddy, you didn't. I didn't say anything to you bud, just referring to GabeU comments, as i didn't know it logged me out of testmy. Buuuut...my good friend Javier, at tech support seems to have resolved my problem. Man, he was very thorough,  patient....And extremely helpful. After him running tests on his end and seeing horrible speeds, and seeing we had replaced the modem. He had me do a few basic things and no avail.  Then hard reset with both buttons until the modem cycled.....Boom. high speeds again. So I need to go ahead and close this thread.

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33 REPLIES 33
maratsade
Distinguished Professor IV

Re: Extremely slow speeds!! No answers.

This is a tech support site, not a rant site, so you're in the wrong place. If you  need help with your speeds, then ask for it and follow the procedure to begin getting the issue checked.  Otherwise, you're wasting everyone's time, including yours, as ranting will not get you solutions.   

 

You always have the choice to cancel the service if it doesn't work for you. 

 

(And Roanoke52, what's your beef? Speak up, man,  instead of hiding in the shadows giving kudos to the disgruntled). 

Re: Extremely slow speeds!! No answers.

And this is a technical problem without a solution still. I can voice my issues how I see fit. The time you wasted telling me me more or less to cancel my service, was just that...time wasted. Your insight was very helpful, thank you.

maratsade
Distinguished Professor IV

Re: Extremely slow speeds!! No answers.

This is a site to seek solutions to tech and account problems. You have not asked for help, you have just ranted, so the way you have chosen to voice your issues is pretty much impotent. 

 

This is not a rant site, so what are you doing here?  Why don't you try to get help instead of just ranting? Will ranting fix your issues? Nope. You're helping no one, not even yourself; you're just throwing a tantrum. 

Reggie
Teaching Assistant

Re: Extremely slow speeds!! No answers.

This is only my opinion. Tech support should be handled by the MODS not others, who think they know everything. 

If this site was run by HN, not the "Professors" there would be less problems. JMHO

Re: Extremely slow speeds!! No answers.

This was basically my last resort to post here. I debated on doing so, because there are a few on here that always pop up telling the original poster...Oh you're complaining or ranting, or if you dislike it go someplace else...And so forth. Yeah I ranted a bit, but for good reason. I have gotten nowhere with customer support or techs. I asked once to have my call escalated due to my issues and was basically told it didn't warrant escalation. I have had speeds so slow that testmy couldn't even run it, and most times taking 8 minutes or more to test download speeds. I am one to hardly ever complain about anything. But when you pay your hard earned money for a service, and that service doesn't perform and you're told...meh it's satellite internet so it's gonna be slow and expensive(yes the last tech told me that) then yes, I think at some point a person should speak up. So if me expressing a need to have something done, and needing help beyond tech support via phone in, which always makes me become the one doing all the same old stuff and wasting hours of my time, is an issue for some...Then just don't respond to my post or others. And I agree with you Reggie, I seen it all to often with a few on here always posting on threads made by customers, and they're no help, but just want to tell them they're complaining, or read your contract and so on, or cancel your service. I just want what I pay for, that is not hard to comprehend. 

maratsade
Distinguished Professor IV

Re: Extremely slow speeds!! No answers.

This site IS run by HughesNet, but it is a peer to peer site, just like similar sites by Verizon, DirecTV, Apple, Microsoft, Viasat, Xfinity, etc., are run by their respective companies but are primarily peer to peer. 

 

It is quite silly that you use a system label (in this case, Professor) as an insult, but your attitude is not surprising, as you have exhibited your mean spiritedness often.  It's just silly and childish.  

 

Instead of constantly undermining the work some of us do here, why don't you join us? Why don't you provide any help whatsoever? It seems your only job here is to undermine and criticise. 

 

Additionally, since this is a tech support peer-to-peer site and not a rant site, it is in no way incorrect to let people know that they're in the wrong place for what they want to do.

 

 

Reggie wrote:

This is only my opinion. Tech support should be handled by the MODS not others, who think they know everything. 

If this site was run by HN, not the "Professors" there would be less problems. JMHO


 

maratsade
Distinguished Professor IV

Re: Extremely slow speeds!! No answers.

i sympathise with you, because the system is expensive, and if you pay all that money and then your system doesn't run to your satisfaction, you want to do something about it.  I hope you will do something about it so we can move on from this impasse and actually get you help, which is what this site is about. 

 

One thing you can do is provide a detailed account of the issues you are experiencing. You may be asked to perform some tests so your case can be escalated. But the mods will work with you, if you work with them, and they will do their best to help you. 

 

Best of luck to you, and God bless.

 

 

 

robinloraditch wrote:

This was basically my last resort to post here. I debated on doing so, because there are a few on here that always pop up telling the original poster...Oh you're complaining or ranting, or if you dislike it go someplace else...And so forth. Yeah I ranted a bit, but for good reason. I have gotten nowhere with customer support or techs. I asked once to have my call escalated due to my issues and was basically told it didn't warrant escalation. I have had speeds so slow that testmy couldn't even run it, and most times taking 8 minutes or more to test download speeds. I am one to hardly ever complain about anything. But when you pay your hard earned money for a service, and that service doesn't perform and you're told...meh it's satellite internet so it's gonna be slow and expensive(yes the last tech told me that) then yes, I think at some point a person should speak up. So if me expressing a need to have something done, and needing help beyond tech support via phone in, which always makes me become the one doing all the same old stuff and wasting hours of my time, is an issue for some...Then just don't respond to my post or others. And I agree with you Reggie, I seen it all to often with a few on here always posting on threads made by customers, and they're no help, but just want to tell them they're complaining, or read your contract and so on, or cancel your service. I just want what I pay for, that is not hard to comprehend. 


 

Re: Extremely slow speeds!! No answers.

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Re: Extremely slow speeds!! No answers.

Here are some most recent results from in over in the morning. I am not a rude person, nor was I trying to be. But all I do is run tests, reset modems, and waste countless hours with tech support. It takes so long to do all this with slow speeds, and just uses up so much data trying to do things at way slower speeds, because most times...buffering. And that eats data as well. I am just going to wait till my data resets..so I can do it all over again with more detailed info