Forum Discussion
GEN-5 Video Data Saver
I've just upgraded to GEN-5. Working great thus far! I have no clue though how to turn on and off the Video Data Saver feature (other than you are supposed to be able to). Would appreciate a little h...
Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service.
One post with the directions is enough. You don't need to post the same thing over and over again.
And the suggestion didn't work for me. Like the other three methods, nothing shows up. Go back and read what Hughes found out when I called them, and why they assigned a trouble ticket to solve my problem.
This is a snapshot of the email update I requested from Customer Support and received yesterday:
