Forum Discussion
GEN-5 Video Data Saver
- 8 years ago
Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service.
Very convoluted but if I go here: https://shop.hughesnet.com/members/index.cfm?action=dspHomepage then click on settings at the bottom, there it is even on Gen 4. Seems to be very hidden even for us that can get to it.
Still forbidden fruit to me. Here's what I get with the final click:
- C0RR0SIVE8 years agoAssociate Professor
Hey, larrykelly I was wondering if the video data saver setting ever showed up for you?
- larrykelly8 years agoJunior
NOT YET. 😢
I check every day. I will be sure to report here when it does.
Larry
- larrykelly8 years agoJunior
C0RR0SIVE wrote:Hey, larrykelly I was wondering if the video data saver setting ever showed up for you?
I'm in business:
- El Dorado Netwo8 years agoAdvanced Tutor
Reviving this topic after a couple of customers asked about this feature.
I don't see the Video Data Saver icon/option in the HughesNet Usage Meter (ver. 6.6.0).
Also, I can't check if the features available in the HughesNet Mobile app because it won't let me sign in, even though my log-in information is correct. I just get a message: This account is not allowed to login. For further information or assistance, please call Customer Care at 866-347-3292
- GabeU8 years agoDistinguished Professor IV
I uninstalled my 6.6.1 meter and installed the 6.6.0 meter to see. On checking, the VDS was there.
I wonder if it could be tied to the issue of you not being able to sign in with your credentials, like the system is having some type of hiccup. Perhaps it's tied to the beam or gateway you and/or your customer are assigned to?
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