Damian-
I see my performance is great 🙂
02/12/2024 07:43 AM | 32085 | 1554 | Yes |
Thanks 🙂
I don't know, you should have that info I would think. I had good speeds when there were 2 other storms in California.What I do know is that my speeds were good, then we had high wind gusts directly into the face of the dish, and my speeds after that went to well under 1 mps, I had 12 + mps when gen 6 was installed in the rain and clouds on 1.13.23. The wind gusts last Saturday appear causal to me , that's when my speeds slowed. Now I am supposed to wait a week until there are clear skies for a re-association, if this isn't a re-aim, I doubt it will help. Speed test just taken 608mps cloudy skies, no rain. Perhaps water in the connection of the coaxial cable (it was raining when installed) ? My bet is on the wind changing the aim, not a secure clamping of the dish. Thanks
Still, it seems the wind event we had has moved the aim of the dish. Rain, clouds didn't affect my speeds, wind gusts did, the timing of the loss of speed coincided with the wind gusts. Thanks
eco,
If the dish was not aligned properly due to wind, the dish signal quality would show a very low number or right at the bare minimum which is 60. Your signal quality is sitting well above average staying steady at 129. While I do not disagree that the mounted dish may be a bit loose, it has not shifted out of aim or position yet according to the remote diagnostics. Since the skies will remain cloudy for some time, you do not have to wait for me. If you wish to have a technician come out as soon as possible instead, you can call our support line at 1-866-347-3292 and have this requested. Also, it appears your ground station has changed after installation, and is now located in Rapid City, SD. -Damian
Damian- Thanks for your reply. Most recent speed test show 455 kps just now. When was the ground station changed? if on Saturday, that adds to the mix, or not. If the signal quality, I expect this is a test of the upload strength, which indicates good aim, this does negate the aim question. What could then be the issue? Water in the connection? It appears Monday we will have clear skies, hopefully no issues with the Rapid City, SD. station for this re-association. Can we set up a time for this re-association ? I am in PST so we will be on the same time . Thanks.
