Forum Discussion
Gen 6 Speed Lost After 2.4. 24
I had Gen 6 installed on 1.13.24 . It has been great, with speeds at or above 12mps until 2.4.24 , we did have rain, this didn't affect the speeds before. On 2.4.24 later in the day, we had winds, so...
Damian-
I see my performance is great 🙂
02/12/2024 07:43 AM320851554YesThanks 🙂
eco,
It only requires you keeping the modem plugged in and it takes about 20-30 minutes. If you are using the system during the re-association, you will be kicked off temporarily. We can set it for Monday if skies are clear and there is no rain. That is, if you do not want to call to have a tech out to test your water connection theory. As far as what is wrong with the system, that is unclear currently. If the re-association fails, then that will rule out any and all remote fixes I can perform specifically and a tech would need to come out. Alternatively, the case could also be escalated to our engineers.
-Damian
Damian- Thanks for your info. Saturday has a clear forecast, Monday is mostly sunny. Your choice. If Saturday isn't good for you, then Monday ? After that, the techs option, then a service visit as I understand from your reply. I'd appreciate it if you'd let me know. Thanks
Damian- I hope the re-association is done on Monday. The performance lately is no, many sites time out , and sometimes a reconnect wifi helps , but fleetingly, then back to time out. My Hughes speed test results show before problems- 20mps, then after Feb 5 .....
Damian-
I see my performance is great 🙂
02/12/2024 07:43 AM320851554YesThanks 🙂
That's certainly a jump in speed, that's for sure.
Yes. Damian said he would perform re association. I assume this was done. The ground station was changed to Rapid City SD. Perhaps this was the cause?
Though I can't say for sure, being that it's now much better on the new ground station that's probably why.
The answer would be the day the ground station was changed, I had good speeds until 2.5 . Also why didn't the administrators re-associate my system when that happened, perhaps because of weather concerns?
eco,
I am so glad this worked and yes I was able to perform this. I assume the reason they didn't do it last time is because any bit of cloud coverage or bad weather in the area prevents us from doing that. Also, your ground station changed when you were installed on the new Hughesnet system. -Damian
Well, The install was on 1.13 , I lost performance on 2.5 , I had 12 mps and better after the install to 2.5, never above 16 mbs , it was raining the day of the install, and on and off clouds thru 2.5 when I lost speed , curious, I understand no re-association on the install day due to clouds. Perhaps a suggestion from the installer that he could not re-associate until the weather cleared would of been good, for future reference, being the dish , modem was replaced , I would think some type of association had to be done, almost an all new install, to a new bird, only the mast and coaxial cable was reused. Anyways, I'm good , a recent speed test on testmytest - 26.8 mbs Thanks Damian 🙂
😉
