Forum Discussion

mk2's avatar
mk2
Sophomore
6 years ago

Gen4 Slowing Down - Is This Intentional To Push Us To Gen5?

Hello everyone. We have been Hughes customers since it was Direcway. Overall we have been very satisfied with service and support. We are on Gen4, the old Ultra Plan which gives us 50 GB of everyday ...
Performance
  • Liz's avatar
    Liz
    6 years ago

    Hi mk2,

     

    Thanks for your update, that sounds great! Glad the tech was able to confirm that the tree growth was also a factor. I had an inkling that could be it too since you mentioned this issue started a few months ago. When it gets warmer out, we tend fo get more cases like this, all because the leaves are growing back. I'll leave this thread open for a bit to let you post any further findings.

Liz's avatar
Liz
Moderator

Hi mk2,

 

Thanks for your update, that sounds great! Glad the tech was able to confirm that the tree growth was also a factor. I had an inkling that could be it too since you mentioned this issue started a few months ago. When it gets warmer out, we tend fo get more cases like this, all because the leaves are growing back. I'll leave this thread open for a bit to let you post any further findings.

mk2's avatar
mk2
Sophomore
6 years ago

Thank you Liz. Everything seems to be running better. Most download tests are running in the upper teens or low twenties MBs. We were able to stream a show Saturday evening. It only stopped to buffer once, right at the end. It may have been the site (Direct TV) and it may have nothing to do with Hughesnet. Not sure which.  As far as I am concerned, this thread can be closed. 

Peace to all.

northfriend

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Hi mk2,

     

    Thanks for this update! You're very welcome, I'm just glad we were able to help. Don't hesitate to drop by again if you need any assistance.