Forum Discussion
Gen5 Awful Performance - Just can't browse the net.
Hi Liz
Thanks for the link. This past weekend out of desperation I tried some reset procedure posted on a previous thread (reset button for 3s then WPS for another 30). Not sure if that is correct, but after doing this, and then a power cycle (had to do that because all lights went dead after the reset), it just magically started to work, so I don't want to touch it.
I am now able to browse normally, my smart TV has full network connectivity (amazon videos, netflix, etc), my Synology server is fully accessible from outside, my wife can do work on square, and life is beautiful.
If things go south again I'll diasable the UPnP as the link suggests.
I wonder though, if this is a known issue as the link states, wouldn't hughesnet want to have this feature diabled by default? that would save everyone a lot of headache.
Anyway, thanks for your help, I'm marking this as solved
Web Acceleration is a mixture of things... It's a proxy that performs web caching, it prefetches data, among other things. It has no impact on latency though, no amount of "acceleration" from either company is going to remove the minimum 500ms latency it takes for your request to go out and come back.
Web acceleration aside, is there anything else that could be causing such a basic functionality to not work?
Is there any way to get expert support on this without having to spend hours on the phone with the first tier?
I switched to Gen 5 a week ago up here in Alaska. I use 5 devices. One thing to keep in mind is the distance and the wall thicknesses that the signal has to pass though to the modem. I had to move one of the computers closer to the modem to get a good wireless signal Another solution is to hook and ethernet cable from one of the 4 ports on the back of the modem to ur pc.
What is your signal strength? Mine is a 95. Maybe your'e on the edge of the footprint?
Hope this helped u a little.
haroldo_psf wrote:Web acceleration aside, is there anything else that could be causing such a basic functionality to not work?
Several things:
Weather at your location
Weather at your Gateways location
'Filtering' action on the part of your A/V (Norton and Avast come to mind)
'Tinkering' with the DNS database by Hughes as they continue to roll out and tweak the Gen5 Gateways and Modem firmware
GabeU wrote:Could it make any difference trying it directly connected vs Wi-Fi?
Yes!
There are a number of wireless adaptor settings as well as distance/interferance issues that can affect wireless performance.
When troubleshooting an issue always reduce the number of variables to the minimum.
Gwalk900
Thanks. I doubt it has anything due to weather though. I can access specific sites consistently, like google, gmail, and stream pandora. I can download email attachments also without a problem. Other sites I can never access, like amazon, square, etc.As far as modem signal strength, I am right next to it with all bars.
I'm wondering how come other Gen5 customers are not screamin bloody murder on this.
I've disabled TrendNEt (my A/V), and tried this on 2 windows laptops and 3 mobile devices, all with the same results (Android devices cannot access google store, which is another thing that doesn't work).
Right now, when we need to take care of something urgently, we have to drive 20 mintues to town and do our online work on our cell phone connections. I feel cheated and taken advantage of, after buying the equipment and paying $50 a month for this under contract.
Anyway, I will call support yet one more time tomorrow to try to get some kind of resolution or refund. I dread having to repeat myself to tier 1. My blood pressure is rising now just thinking about it.
